How can I exchange an item I bought at your store?
For general product exchanges, you may bring the item in its original and sealed condition, along with the original receipt, warranty card, as well as any accompanying free gifts, vouchers, and/or accessories associated with the purchase, to our stores within 14 days from date of purchase, or date of delivery if it is a delivered item, for an exchange.
For specific issues pertaining to your product exchange, you may wish to refer to the below pre-purchase checklist, in order to avoid any disappointment or added cost on your purchase:
Ensure your product fits into your intended space
- Ensure well in advance that the item(s) you have ordered will fit into your space, paying special attention to product dimensions and measurements.
- Be sure not to forget any lifts, elevators, stairwells, passages, corridors and landings that your item must pass through.
- Do check all required access routes and that there is sufficient access and parking for a large delivery truck to safely unload and deliver your item.
- Do pay special attention to bulky products such as large refrigerators, washers, built-in ovens and sofas in particular.
In the unfortunate event that the item cannot fit into the intended space, a 30% restocking fee (based on merchandise value) will apply for opened products but in pristine, brand new, resellable condition and in their original packaging. Please reject the delivery and visit the store to reselect your product.
Ensure your purchase comes in your desired colour
COURTS makes every effort to display the colour of our products as accurately as possible. However, possibly due to store lighting variances or usage of different devices to view the product, the colour in our stores or online photos may appear to vary slightly from the actual colour of the product. We recommend you review all images of product before placing your order, and make the necessary confirmations in stores before proceeding with your purchase.
In the event you have received the wrong colour product, please reject the delivery and exchange arrangements will be made accordingly.
In the event you decide to choose a different colour from your original purchase, you may visit the store to reselect your product. Kindly note this option does not apply to Made-to-Order furniture and bedding. A 30% restocking fee (based on merchandise value) will apply for opened products but in pristine, brand new, resellable condition and in their original packaging.
Please note for all purchases
Pictures are for illustration only; actual products may vary.
In the event of any order cancellation, the refund will exclude paid delivery charges.
No exchanges or refunds for all COURTS GiftCards and electronic downloads such as games, software, videos, etc – due to the utilisation of unique passwords once sold.
For reasons of hygiene, bedding and bedding essentials are also non-returnable or exchangeable.
COURTS reserves the right to reject any cancellation or refund deemed unfit or unreasonable.
What if the product I purchased is defective?
If the product is defective, we will replace the product for you within 14 days from the date of purchase if it is collected in store, or the date of delivery if it is a delivered item. Kindly bring the product in its original box/packaging along with the warranty card and your valid purchase receipt from COURTS.
If the repair or replacement is not reasonably possible or cannot be done within a reasonable period of time and without significant inconvenience to you, you may keep the defective Goods and ask for a partial refund, or return the defective Goods and ask for a full refund. Please note that the amount of the full refund will take into account the Goods’ current state resulting from your use. If a higher value exchange is required under COURTS FlexiPlans purchase, then a new instalment plan agreement must be sanctioned.
On returning defective Goods, please note that any free gifts, vouchers and accessories associated with the purchase must also be returned at the same time. If free gifts, vouchers and accessories have been used, the refund amount will be offset accordingly. If delivery has taken place, then the refund will exclude delivery charges paid.
Display sets cannot be exchanged.
Please note that some brands reserve the right to subject the product to an examination by their own experts, and may not accept the return of goods. For unsealed defective Apple products, please refer to Apple Service Centre. For unsealed Headsets and Earphones, please refer to the manufacturer's authorised office.
In accordance with the Consumer Protection (Fair Trading) Act, COURTS reserves the right to prove (or, if the breach appears more than 6 months after delivery, requires you to disprove) that the product was of satisfactory quality and otherwise complied with the terms of purchase at the time of delivery.
How does the lemon law protect me in the event of defective goods?
- In accordance with the Consumer Protection (Fair Trading) Act, COURTS reserves the right to prove (or, if the breach appears more than 6 months after delivery, require you to disprove) that the product was of satisfactory quality and otherwise complied with the terms of purchase at the time of delivery.
- If the repair or replacement is not reasonably possible or cannot be done within a reasonable period of time and without significant inconvenience to you, you may keep the defective Good and ask for a partial refund, or return the defective Good and ask for a full refund. Please note that the amount of the full refund will take into account the Good’s current state resulting from your use.
- If a higher value exchange is required under COURTS Flexi Plans purchase, then a new instalment plan agreement must be sanctioned.
The latest Exchange Policy takes effect from 1 October 2019
Deferment / Cancellation of Delivery Appointment
|Electronics & IT
||Within 2 months of date of purchase
|Furniture (Ready Stock)
|Furniture (Made-To-Order/MTO, Delivery from supplier)
|Furniture (Made-To-Order/MTO, Delivery from COURTS)
||Within 3 months of date of purchase
Deferment of Delivery Appointment
Storage charges of $100/month will be imposed for any deferment of delivery appointment beyond the timeline given above.
A minimum of 3 working days’ advance notice from the date of installation is required for any deferment or cancellation of delivery for air conditioners. Failing of which, will result in the minimum deposit to be forfeited.
Cancellation – Before Delivery/Self-Collection
Refunds will be done via the same mode of payment used for the original purchase and may take up to 15 working days or more depending on the payment mood.
||Fully refundable if cancellation is requested within 1 month of date of purchase
||Fully refundable if cancellation is requested within 3 days of date of purchase
||Refundable only if cancellation is requested a minimum of 3 working days prior to the installation appointment
Click on any of the above pointers for more information.
COURTS reserves the right to amend any terms and conditions without prior notice.