Lowest Price Guaranteed
Lowest Price Guaranteed
Lowest Price Guaranteed
14 Days Hassle-Free Exchange -
Online or in all Stores!
Product Protection Plans up to 6 Years
Product Protection Plans
for up to 6 Years!
Serving Singapore for 46 Years
Serving Singapore
for 46 Years

Lowest Price Guaranteed.


COURTS ensures that our prices are lower than or at least the same as competitors, subject to prevailing terms and conditions.


At times, you may find that a product is being offered at a very special price at one of our stores but not the others, or that the price for a product you purchased has dropped at our stores thereafter. This is due to ongoing store-specific promotions or clearance sales. In such instances, we regret that we are unable to offer a price match.


What if I find a lower price offered by your competitors after buying from COURTS?

In rare instances where you find a lower price at our competitors after you have purchased the item from COURTS, you will be refunded the price difference if you bring it back to us within 14 days.

Must the product be exactly the same?

Yes, we will price match or refund the price difference on a “like-for-like" basis for the same product brand origin and model including prevailing tax (GST) and manufacturer's warranty, through the same payment method as well as mode of delivery.

Who are considered your competitors?

Best Denki, Challenger, Gain City, Harvey Norman and Mega Discount Store.

How do I request for a price match from COURTS?

Customers can visit any COURTS store, call our toll-free Customer Service Hotline at 1800 222 6868, or emailcustomerservice@courts.com.sg within 14 days from the date of purchase. In your communications, please highlight the lower price in effect that you want us to price match.

How do I show "proof" of price?

Please provide a picture of the competitor’s price tag, advertisement or catalogue to facilitate the price match for physical stores; a screen grab of the competitor’s website promotion to facilitate the price match for online stores.

How long do I have to wait to get a refund?

If you visit any of our physical stores, we will be able to process the claim in the same visit, provided proof of price is provided as above and all requirements are met. Requests through email or our customer service hotline take typically three working days to process.

What if the competitor does not have the item in stock or has limited quantities of the product?

Sometimes a listed competitor will advertise a product with limited quantities for a special price or the item may even be out of stock. In these scenarios, the item will not be eligible for a price match or a refund of the price difference.

Does COURTS price match "free gift with purchase" offers?

No. COURTS does not price match “free gift with purchase” offers as they are not exactly “like-for-like”.

Does COURTS price match offers with financing?

No. COURTS does not price match when the competitors’ price is only applicable when using the competitors’ credit cards or any other financing offers.

Does COURTS match competitors' trade-in value and offers on trade-in products?

No. COURTS does not match our competitors' trade-in values and offers on trade-in products.

How will the difference in price be refunded to me?

The difference will be refunded via the same mode of payment used for the original purchase. You are only allowed to claim one price match per item.

Click on any of the above pointers for more information.

The latest COURTS Price Promise takes effect from 1 October 2019

COURTS reserves the right to amend any terms and conditions without prior notice.

14-Day Exchange


How can I exchange an item I bought at your store?

For general product exchanges, you may bring the item in its original and sealed condition, along with the original receipt, warranty card, as well as any accompanying free gifts, vouchers, and/or accessories associated with the purchase, to our stores within 14 days from date of purchase, or date of delivery if it is a delivered item, for an exchange.

For specific issues pertaining to your product exchange, you may wish to refer to the below pre-purchase checklist, in order to avoid any disappointment or added cost on your purchase:


Ensure your product fits into your intended space

  1. Ensure well in advance that the item(s) you have ordered will fit into your space, paying special attention to product dimensions and measurements.
  2. Be sure not to forget any lifts, elevators, stairwells, passages, corridors and landings that your item must pass through.
  3. Do check all required access routes and that there is sufficient access and parking for a large delivery truck to safely unload and deliver your item.
  4. Do pay special attention to bulky products such as large refrigerators, washers, built-in ovens and sofas in particular.
  5.  

In the unfortunate event that the item cannot fit into the intended space, a 30% restocking fee (based on merchandise value) will apply for opened products. Please reject the delivery and visit the store to reselect your product.


Ensure your purchase comes in your desired colour

COURTS makes every effort to display the colour of our products as accurately as possible. However, possibly due to store lighting variances or usage of different devices to view the product, the colour in our stores or online photos may appear to vary slightly from the actual colour of the product. We recommend you review all images of product before placing your order, and make the necessary confirmations in stores before proceeding with your purchase.

In the event you have received the wrong colour product, please reject the delivery and exchange arrangements will be made accordingly. In the event you decide to choose a different colour from your original purchase, you may visit the store to reselect your product. Kindly note this option does not apply to Made-to-Order furniture and bedding. A 30% restocking fee (based on merchandise value) will apply for opened products.


Please note for all purchases

Pictures are for illustration only; actual products may vary.

In the event of any order cancellation, the refund will exclude paid delivery charges.

No exchanges or refunds for all COURTS GiftCards and electronic downloads such as games, software, videos, etc – due to the utilisation of unique passwords once sold.

COURTS reserves the right to reject any cancellation or refund deemed unfit or unreasonable.

What if the product I purchased is defective?

If the product is defective, we will replace the product for you within 14 days from the date of purchase if it is collected in store, or the date of delivery if it is a delivered item. Kindly bring the product back with the warranty card and your valid purchase receipt from COURTS.

If the repair or replacement is not reasonably possible or cannot be done within a reasonable period of time and without significant inconvenience to you, you may keep the defective Goods and ask for a partial refund, or return the defective Goods and ask for a full refund. Please note that the amount of the full refund will take into account the Goods’ current state resulting from your use. If a higher value exchange is required under COURTS FlexiPlans purchase, then a new instalment plan agreement must be sanctioned.

On returning defective Goods, please note that any free gifts, vouchers and accessories associated with the purchase must also be returned at the same time. If free gifts, vouchers and accessories have been used, the refund amount will be offset accordingly. If delivery has taken place, then the refund will exclude delivery charges paid.

Display sets cannot be exchanged.

Please note that some brands reserve the right to subject the product to an examination by their own experts, and may not accept the return of goods. For unsealed defective Apple products, please refer to Apple Service Centre. For unsealed Headsets and Earphones, please refer to the manufacturer's authorised office.

In accordance with the Consumer Protection (Fair Trading) Act, COURTS reserves the right to prove (or, if the breach appears more than 6 months after delivery, requires you to disprove) that the product was of satisfactory quality and otherwise complied with the terms of purchase at the time of delivery.

How does the lemon law protect me in the event of defective goods?

  • In accordance with the Consumer Protection (Fair Trading) Act, COURTS reserves the right to prove (or, if the breach appears more than 6 months after delivery, require you to disprove) that the product was of satisfactory quality and otherwise complied with the terms of purchase at the time of delivery.
  • If the repair or replacement is not reasonably possible or cannot be done within a reasonable period of time and without significant inconvenience to you, you may keep the defective Good and ask for a partial refund, or return the defective Good and ask for a full refund. Please note that the amount of the full refund will take into account the Good’s current state resulting from your use.
  • If a higher value exchange is required under COURTS Flexi Plans purchase, then a new instalment plan agreement must be sanctioned.

The latest Exchange Policy takes effect from 1 October 2019

DEPOSIT AND CANCELLATION POLICY


Partial payment Full Payment
Product Category Minimum Deposit Required Delivery Appointment Policy for Postponement of Delivery Appointment Delivery Appointment Policy for Postponement of Delivery Appointment Cancellation Policy For Online & In-Store Orders – Before Delivery/Self-Collection
Electrical & IT 15% Within 1 month from date of purchase An administrative charge of $100 will be imposed for any postponement of delivery appointment, to be scheduled within 3 months. Within 2 months from date of purchase An administrative charge of $100 will be imposed for any postponement of delivery appointment, to be scheduled within 3 months.

For air conditioner purchase postponement of delivery appointment or cancellation, a minimum of 3 working days’ advance notice from the date of installation appointment is required, failing which the minimum deposit will be forfeited.
For most products, your deposit is fully refundable if we receive your request within 1 month from date of purchase.

For MTO products, your deposit is fully refundable only if we receive your request within 3 days from date of purchase.

For air conditioner purchases, your deposit is refundable only if you cancel a minimum of 3 working days prior to your installation appointment.

Refunds will be done via the same mode of payment used for the original purchase, and may take up to 15 working days or more depending on the payment mode.
Furniture (Ready stocks) 15% Within 1 month from date of purchase Within 2 months from date of purchase
Furniture (Made-To-Order or MTO, with delivery from COURTS) 50% Within 3 months from date of purchase Within 3 months from date of purchase
Furniture (Made-To-Order or MTO, with delivery from suppliers) 50% Within 1 month from date of purchase Within 2 months from date of purchase


Click on any of the above pointers for more information.

COURTS reserves the right to amend any terms and conditions without prior notice.

We continue to strive for excellence in all aspects of business, but our biggest award is your satisfaction.


  • Received the Singapore Service Class Certification for consistently raising the bar for customer service.
  • Given the People Developer Certification for efforts to develop and bring out the best in employees.
  • Achieved BizSAFE Level 2 certification awarded by Workplace Safety Health Council Singapore (WSHC Singapore) for safety and health standards at the workplace that ensure employees' well-being.



Click on any of the above pointers for more information.

Supports over 15 social service organisations, especially focusing on children's charities.


We have a special place in our hearts not just for our customers, but also the community we live in and contribute to:


  • MILK (Mainly I Love Kids)
  • Children's Cancer Foundation
  • Down's Syndrome Association
  • Spastic Children's Association of Singapore
  • Make a Wish Foundation (Singapore)
  • Donations and fund-raisers for the Japan crisis and the Haiti earthquake