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Please make sure you read and understand this Policy. We may amend this Policy at any time.

Courts (Singapore) Pte. Ltd. (“Courts” or “we”) respects and protects the privacy of the users, visitors and people who purchase products on Courts Online (whether from Courts or from a third party Seller) (“you”). Courts knows that you care how personal information about you is used and shared.

This Privacy Policy sets out what personal information we collect and how we use it. References in this Policy to Courts Online includes any website owned and operated by or on behalf of Courts, including the Courts Online Marketplace.


How to contact us

If you have any questions about this Privacy Policy you may contact Or please write to us at Online Customer Service 50 Tampines North Drive 2, (S) 528766, or call us at 1800 222 68681800 222 6868 FREE FREE for any assistance you require.


Courts (and the third party Sellers) do not sell products for purchase by children. We (and third party Sellers) sell children's products for purchase by adults. If you are under 18, you may use Courts Online only with the involvement of a parent or guardian.

What personal information does Courts collect?

We may collect the following categories of personal information about you:

1.1 Personal information that you provide to us on Courts Online. This includes any information you provide on Courts Online (for example when you register as a user or purchase a product on Courts Online (whether from Courts or from a third party Seller). This personal information will include your name, your address, your contact information and your payment information (and other kinds of personal information). Sometimes when you provide personal information on Courts Online, you can choose not to provide certain personal information but this might limit our ability to provide certain features to you. You will be informed what information is required and what information is optional.
1.2 Personal information automatically provided to us. We receive and store certain types of information whenever you visit Courts Online. For example, like many websites, we use "cookies" and we obtain certain types of information when your web browser accesses Courts Online or advertisements and other content served on Courts Online, if applicable.
1.3 Personal information provided from your devices. If you download or use Courts Online on a mobile device (this could be for example by using the Courts Online app) and if have requested or consented to location services, we may receive information about your location and your mobile device, including a unique identifier for your device. Most mobile devices allow you to turn off location services. Please refer to the user manual (or other information provided by manufacturer or software provider) for more information about how to do this.
1.4 Personal information you provide to us via e-mail. We often receive a confirmation when you open e-mail from Courts if your e-mail provider supports such capabilities. You may also provide us with personal information in the content of e-mails you send to us, as part of your day-to-day interactions with Courts.
1.5 Personal information from other sources. From time to time we may receive information about you from other sources, for example from other users of Courts Online including from third party Sellers.

What does Courts do with YOUR personal information?

We may use the the personal information about you that we collect for the following purposes:

1.6 to handle orders (or to enable third party Sellers or providers of services to Courts to do so);
1.7 to deliver products and services (or to enable third party Sellers or providers of services to Courts to do so);
1.8 to communicate with you about orders, products, services (or to enable third party Sellers to do so);
1.9 to respond to your requests (or to enable third party Sellers to do so);
1.10 to process payments;
1.11 to communicate with you about promotional offers and to market to you;
1.12 to update our records and generally maintain your accounts with us;
1.13 to display content such as wish lists and customer reviews and recommend merchandise and services that might be of interest to you;
1.14 to personalise and improve our services, and general offering to you, including Courts Online; and
1.15 to prevent or detect fraud or abuses of Courts Online and to enable third parties to carry out technical, logistical or other functions on our behalf.

What About Cookies?

We send a "cookie" to your web browser. A "cookie" is a small data text file stored in the hard drive of your computer (if it so permits), which can be retrieved to identify you to Courts. We do this to: enable our systems to recognise your device and to provide features to you; remember the information that you have previously entered, enabling us to customise Courts Online to your preferences; and improve navigation and to collect aggregate information. These cookies will not give us any other personal information about you.

Your Internet Service Provider allocates an IP address to your computer or device in order for it to access the Internet. The IP address is considered to be non-personal information and it may be dynamic (changing every time you connect to the Internet) or it may be static (unique to your computer). We collect your IP address. We do this to: diagnose server problems; and report aggregate information and determine the fastest route from your computer to Courts Online.


Courts does not sell or lease your personal information to third parties.

We only use your information for the purposes set out in Section 4 of this Privacy Policy.

We may share your information with the following third parties, where necessary and always in compliance with this Privacy Policy and with applicable laws.

1.16 Third party Sellers. In order for the third party Sellers to provide their services to you when you purchase products or enquire about purchasing products from the third party Sellers.
1.17 Third party service providers. Courts may need to share your information with certain third parties to perform services on our behalf. Examples include fulfilling orders, delivering packages, sending postal mail and e-mail, removing repetitive information from customer lists, analysing data, providing marketing assistance, providing search results and links (including paid listings and links), processing credit card payments and providing customer service.
1.18 Current or future Courts entities or subsidiaries. This includes without limitation our business partners and financial institutions, from time to time. These other parts of the courts business may be involved in providing certain services to you or supporting the provision of these services.
1.19 Law enforcement agencies. We release account and other personal information when we believe release is appropriate to comply with the law; enforce or apply our rights; or protect the rights, property or safety of Courts, our users or others including you.

We may transfer personal information to countries outside of Singapore, but we will only do so in compliance with this Privacy Policy and with applicable laws.


Unless otherwise authorised or consented to by Courts, THIRD PARTY SELLERS MUST NOT not use any PERSONAL information that is accessible from Courts Online, except to enter into and complete transactions conducted via Courts Online. THIRD PARTY SELLERS MUST NOT use any such information for purposes of solicitation, advertising, unsolicited e-mail or spamming, harassment, invasion of privacy or otherwise objectionable conduct.

How Secure is MY PERSONAL Information?

We shall take reasonable measures to ensure the confidentiality and security of the personal information shared with these third parties and to protect it from loss, misuse, unauthorised access, disclosure, alteration or destruction.

It is important for you to protect against unauthorised access to your password and to your computer. Be sure to sign off when you finish using a shared computer.

What About Third-Party Advertisers and Links to Other Websites?

Courts Online may include third party advertising and links to other websites. Courts is not responsible for third party websites and you should find out from the other websites about their privacy policies.

What Information Can I Access?

You can access a broad range of your personal information by logging into your user account.


You must make sure that the details you provide us with are correct and complete. You must inform us of any changes to the information you have provided. You can do this by logging into your user account.


You may choose to stop receiving or change the frequency of email, direct mail, phone and mobile marketing communications. If you do not want to receive e-mail or other mail from us, please adjust your user account preferences or use the unsubscribe function on marketing materials.
About Courts
About Courts
With roots as a furniture retailer from the United Kingdom, we are one of the leading electrical, IT and furniture retailers in Southeast Asia, offering superior value and experiences to our customers. Courts was established in Singapore and Malaysia in 1974 and 1987 respectively, and we recently entered Indonesia in 2014. In October 2012, Courts Asia was listed on the Mainboard of the Singapore Exchange.

Today, Courts Asia operates 80 stores in multiple store formats spanning over 1.6 million sq. ft. of retail space. These include the first Megastore that was pioneered in Tampines, Singapore in 2006 as part of the Economic Development Board's 'Warehouse Retail Scheme' to convert industrial land for commercial use. The flagship Megastore was renovated and reopened on 1 December 2012 with state-of-the-art retail offerings. It is home to innovative sub-brands such as Courts Connect, Sofa Maker, Sleep Clinic, Ultimate Screens and Cool Zone Plus.

In Malaysia, we opened our first Megastore in Sri Damansara, Selangor, in July 2013, followed closely by our second one in Subang Jaya, Selangor, in January 2014. Our expansion into Indonesia was led by the opening of our biggest ever Megastore in Kota Harapan Indah, Bekasi, located in the East of Jakarta in September 2014. The second Megastore will open in BSD City, Tangerang by end-2015.

Courts Singapore's online store has grown from 7,000 product offerings to more than 14,000 today. The online and physical stores play an integral part in our omni-channel retail offerings to customers, which also includes the deployment of tablets and Digital Kiosks on the shop floor, use of QR codes and 'Click & Collect' counters in-store.

We adhere to our mission to 'make aspirational home products easily affordable' and abide by the Courts Price Promise. Through the Courts Flexi-Scheme, Courts is the only electrical, IT and furniture retailer to offer in-house credit facilities, which allow customers the flexibility of paying for their purchases through affordable payments.

Over the years, Courts has been able to establish a large and loyal customer base with more than 1.4 million members in our 'HomeClub' loyalty programme.

Recent Milestones



  • Opened first Megastore in Kota Harapan Indah, Bekasi, Indonesia
  • Won Best Securitisation Deal Awards at the Asset Tripe A Regional Awards 2013 and the Asiamoney & EuroWeek Awards 2013
  • Shortlisted as finalist of the Tripartite Alliance for Fair Employment Practices Exemplary Employer Award 2014
  • 141 Courts team members received the Excellent Service Award


  • Certification International Singapore awarded Courts Singapore OHSAS 18001 Health and Safety in January
  • Achieved BizSAFE Star Certification by Workplace Safety Health Council Singapore
  • Courts Asia wins “Most Transparent Company Award” at the 14th SIAS Investors’ Choice Awards
  • 110 Courts team members received the Excellent Service Award


  • Awarded Silver for the Singapore HEALTH Award by Health Promotion Board in November
  • Courts Asia Limited is listed on Singapore Stock Exchange in October
  • Renewed the People Developer and Service Class certification
  • Achieved BizSAFE Level 3 Certification by Workplace Safety Health Council Singapore
  • 44 Courts team members received the Excellent Service Award


  • The only IT, Furniture and Electronics retailer who was awarded the Case Trust Gold Certification


  • Awarded the Premium GEM (Furniture & Furnishing / Electrical & Electronics) by Singapore Retailer Association for the retail industry mystery shopping programme


  • Renewed the People Developer certification


  • SPRING Singapore awarded Courts Singapore the Singapore Service Class certification


  • Winner of Planet Retail’s Innovation Award 2007 (Megastore)


  • SPRING Singapore awarded Courts Singapore with the People Developer certification
  • Pioneered the flagship ‘big box’ concept Megastore in Singapore’s first dedicated Retail Park


  • Awarded the International Headquarters Award by Singapore Minister for Trade and Industry