Statement on action from Competition and Consumer Commission of Singapore

Statement on action from Competition and Consumer Commission of Singapore

COURTS confirms that it had been contacted by the Competition and Consumer Commission of Singapore (“CCS”) regarding design features on its website that may have misled consumers.

The issue resulted from legacy marketing practices, which are aligned with COURTS’ promotions in its physical stores, where consumers were offered the option to purchase an additional item at a discounted rate after their purchase of an item.

After being made aware of the issue, COURTS had given an undertaking to CCS to cease this practice immediately. Following which, we have made changes to our website to rectify the issue and processed refunds to all affected customers.

COURTS had been working closely with CCS since June 2025 to resolve the issue. Since September 2025, the issue had been fully rectified, and we have not received any recent customer complaints. We have also reviewed our website thoroughly to ensure all information are accurately displayed, so as to deliver a transparent shopping experience for customers and to minimise confusion.

We regret the impact this incident may have had on our customers and are fully committed to enhancing our consumer protection policies to prevent similar occurrences in the future.