Q. How can I exchange an item I bought at your store?
For general product exchanges, you may bring the item in its original and sealed condition, along with the original receipt, warranty card, as well as any accompanying free gifts, vouchers, and/or accessories associated with the purchase, to our stores within 14 days from date of purchase, or date of delivery if it is a delivered item, for an exchange.
For specific issues pertaining to your product exchange, you may wish to refer to the below pre-purchase checklist, in order to avoid any disappointment or added cost on your purchase:
Ensure your product fits into your intended space
- Ensure well in advance that the item(s) you have ordered will fit into your space, paying special attention to product dimensions and measurements.
- Be sure not to forget any lifts, elevators, stairwells, passages, corridors and landings that your item must pass through.
- Do check all required access routes and that there is sufficient access and parking for a large delivery truck to safely unload and deliver your item.
- Do pay special attention to bulky products such as large refrigerators, washers, built-in ovens and sofas in particular.
In the unfortunate event that the item cannot fit into the intended space, a 30% restocking fee (based on merchandise value) will apply for opened products. Please reject the delivery and visit the store to reselect your product.
Ensure your purchase comes in your desired colour
COURTS makes every effort to display the colour of our products as accurately as possible. However, possibly due to store lighting variances or usage of different devices to view the product, the colour in our stores or online photos may appear to vary slightly from the actual colour of the product. We recommend you review all images of product before placing your order, and make the necessary confirmations in stores before proceeding with your purchase.
In the event you have received the wrong colour product, please reject the delivery and exchange arrangements will be made accordingly.
In the event you decide to choose a different colour from your original purchase, you may visit the store to reselect your product. Kindly note this option does not apply to Made-to-Order furniture and bedding. A 30% restocking fee (based on merchandise value) will apply for opened products.
Please note for all purchases
Pictures are for illustration only; actual products may vary.
In the event of any order cancellation, the refund will exclude paid delivery charges.
COURTS reserves the right to reject any cancellation or refund deemed unfit or unreasonable.