CHANGE PASSWORD


An email will be sent to your registered email account with a link to let you reset your password.
Please confirm.


CHANGE PASSWORD


An email will be sent to your registered email account with a link to let you reset your password.
Please confirm.


ACCOUNT ACTIVATE

Please click here to resend email to your email Box for account activation!!!



    
LOGIN REGISTER USER

Register User

Please login as a registered user!

DO YOU WANT TO SEE INTERNATIONAL DELIVERY PRODUCTS ONLY?

JOIN HOME CLUB TITANIUM MEMBERSHIP
  • S$100 worth of shopping vouchers
  • Free delivery*
  • 12% off^ at Courts Online Store on your Birthday Month
FIELDS MARKED WITH * ARE REQUIRED FIELDS

FORGOT PASSWORD

Enter your email address and a notification will be sent to you shortly.




Brands

Sensor Type

Battery Type

Display Size

Mega Pixel

Availability

PRICE FILTER

Brands

Size

Color

Fitting

SHOPPING CART
No items in your shopping cart.

CONTINUE SHOPPING

It's simple. We won't be beaten on price.


30-Day Lowest Price Guaranteed or 300% Price Difference if you find a lower price at our competitors.


COURTS will ensure that our prices are the lowest or at least the same as competitors. Conditions apply, refer to list of competitors.


At times, you might find that certain products are being offered at a very special price at a certain COURTS store but not available at all other COURTS stores. This is due to a special promotion or clearance that is happening at the selected store which could also be at our online store. As such, we regret that we are unable to offer the same promotion at all stores and henceforth not able to provide a price match for such instances.


How do we ensure that?

We do that by sending independent auditors to price check our prices against competitors on a daily basis including online prices.

Why do we do so?

So that all our customers can buy from us knowing that the price they bought at COURTS will always be the lowest they can find in the market for the next 30 days

What if after buying the item from COURTS, I found a lower price at your competitors?

In some rare instances where you find a lower price at our competitors after you have purchase the item from COURTS, you will be compensated up to triple the price difference.



Type of Products No. of days eligible for Refund The Price Difference Refundable Examples
Seller’s COURTS Online Price Seller’s Lower Price elsewhere online Refund Amount (up to)
TV, Home Theatre System, Computer, Tablet, Camera, IT Gadgets, Activity Trackers, Wearable technology 10 Days 150% the price difference $499 $469 $45
(1.5 x $30)
Home Appliance, AirConditioners, Hood & Hob, kitchen appliance, personal care 20 Days 200% or double the price difference $999 $949 $100
(2x $50)
Furniture, Bedding, Mattress, Bicycle, Scooter, Apple Brand 30 Days 300% or Triple The Price Difference $1699 $1549 $450
(3x $150)
Products          

The product must be exactly the same?

Yes, we will price match or refund the price differences on a "Like-for-Like" basis on the same product brand & model including prevailing tax (GST), manufacturer's warranty and same payment method as well as mode of delivery. Do note that some of our competitors will sell "export set" which do not come with local warranty or charge you extra for using your credit card.

Who are considered your competitors?

All local retail competitors who are authorised by the vendor to sell a new, factory-sealed product with a local warranty including their online prices. We will also price match products sold by major online retailers.

Click here for full list of retailers

How do I request a price match or refund price difference from a COURTS store?


Customers can go to any stores or call our Customer Service Hotline at 1800 222 6868 FREE or email to Customerservice@courts.com.sg within 10-30 days (depending on the type of products) from date of purchase. Please show us the lower price that is still in effect that you want COURTS to price match.

How do I show "proof" of price?


The best way to show proof of price is to bring in a picture of competitor's price tag, competitor's advertisement, catalogue etc. to facilitate the price match. COURTS will then review and verify the price match request, in some situation; we will call up the competitors to confirm the price.

How long do I have to wait to get a refund?


If you visit any of our physical stores, we will process the claim and give you the refund during the same visit (with the necessary "proof" as above). If you email us or call our hotline, we may need more time to verify the claim before we get back to you, typically around 3 working days.

What if the competitor does not have the item in stock or has limited quantities of the product?


Sometimes a listed competitor will advertise a product with very limited quantities for a special price or the item may even be out of stock, in these scenarios, the item will not be eligible for price matching or refund the price difference.

Does COURTS price match "free gift with purchase" offers?


No. COURTS does not price match "free gift with purchase" offers as they are not exactly "like for like".

Does COURTS price match offers with financing?


No. COURTS also does not price match to a competitors' price that can only be received when using the competitor's credit card or any other financing offers.

Does COURTS match competitors' trade-in value and offers on trade-in products?


No. COURTS does not match our competitors' trade-in value and offers on trade-in products.

How will the difference in price be refunded to me?


The difference will be paid in the form of COURTS Gift Card which can be used on every item sold in COURTS without any restriction. Do note that the Gift Card normally comes with one year validity. In the event of any sale order cancellation, the price difference that was refunded has to be returned to COURTS.

What are the exclusions?

  •      The online or in-store prices of retailers not listed above.
  •      Mobile phones with contract.
  •      Products sold by marketplace sellers.
  •      Any financing offers, bundle offers, free gifts, pricing errors, coupon offers, items that are advertised as limited quantity, trade-in offers, out of stock items, refurbished / used items, special hour sale event items, credit card offers and rent / lease programs.
  •      Each item is only entitled to price match or refund the price difference once.
  •      Refund the price difference is for items that have been fully paid, for item that has not been fully paid; we will do at least a price match.


THE SELLER PRICE PROMISE

The following price promise applies if you buy Products from Sellers on COURTS Online.

It's simple. Sellers will not sell their Products at a lower price anywhere else.

Sellers guarantee their lowest prices on COURTS Online or else you may be entitled up to a "30-day triple (3x) the price difference" if you find the Seller is selling the Product at a lower price anywhere else.

Sellers will ensure that their prices are the lowest or at least the same as the prices they offer anywhere else online.

If you have purchased Products from a Seller on COURTS Online and you find a lower price for the Products from the same Seller, using the same name, anywhere else online in the following 30 days, the relevant Seller shall refund the Buyer up to triple (3x) the price difference. Each Seller has agreed adhere to these terms and the imposition of a price promise as a condition to being a Seller on COURTS Online.


Why do Sellers make this promise?

So that all the Buyers on COURTS Online can buy from Sellers knowing that the price they bought on COURTS Online will always be the lowest they can find from the Seller, using the same name, online for up to the next 30 days.

What if after buying the item, I found a lower price from the Seller somewhere else?

In some rare instances where you find a lower price from the Seller somewhere else after you have purchased the item from the Seller on COURTS Online, you will be compensated up to triple (3x) the price difference.

Type of Products No. of days eligible for Refund The Price Difference Refundable Examples
Seller’s COURTS Online Price Seller’s Lower Price elsewhere online Refund Amount (up to)
TV, Home Theatre System, Computer, Tablet, Camera, IT Gadgets, Activity Trackers, Wearable technolog 10 Days 150% the price difference $499 $469 $45
(1.5 x $30)
Home Appliance, AirConditioners, Hood & Hob, kitchen appliance, personal car 20 Days 200% or double the price difference $999 $949 $100
(2x $50)
Furniture, Bedding, Mattress, Bicycle, Scooter, Apple Brand Products 30 Days 300% or Triple The Price Difference $1699 $1549 $450
(3x $150)

Must the product be exactly the same?

Yes. The Seller will price match or refund the price differences on a "like-for-like" basis on the same product brand and model including prevailing tax (GST), manufacturer's warranty and same payment method as well as mode of delivery. Export products which do not come with local warranty or charge you extra for using your credit card, are not considered as the same product.

How do I request a price match or refund price difference from a Seller?

You should contact COURTS and/or Seller 10-30 days (depending on the type of product) from date of purchase. You must show the lower price that the Seller, using the same name, is offering elsewhere online that is still in effect that you want to be price matched.

How do I show "proof" of price?

The best way to show proof of price is to bring in a picture of the Seller's price tag, the Seller's advertisement, the Seller’s catalogue etc. to facilitate the price match. The Seller will then review and verify the price match request.

How long do I have to wait to get a refund?

COURTS and the Seller will need time to verify the claim before the Seller gets back to you. Typically this will take around 3 working days.

What if Sellers do not have the item in stock or have limited quantities of the product?

Sometimes a Seller will advertise a product elsewhere in the market with very limited quantities for a special price or the item may even be out of stock. In these scenarios, the product will not be eligible for price matching or refund the price difference.

Do Sellers price match "free gift with purchase" offers?

No. Sellers do not price match "free gift with purchase" offers as they are not exactly "like-for-like".

Do Sellers price match offers with financing?

No. Sellers also do not price match a price that can only be received when using the Seller's (or a third party’s) credit card or any other financing offers.

Do Sellers match trade-in value and offers on trade-in products?

No. Sellers do not match trade-in value and offers on trade-in products.

How will the difference in price be refunded to me?

The difference will be paid by credit to the payment card used to acquire the Product in the case of a Seller.

What are the exclusions?

  • The prices of retailers who are not the same Seller, using the same name, as the Seller from whom you purchased the Product on COURTS Online.
  • Mobile phones with contract.
  • Any financing offers, bundle offers, free gifts, pricing errors, coupon offers, items that are advertised as limited quantity, trade-in offers, out of stock items, refurbished/used items, special hour sale event items, credit card offers and rent / lease programs.
  • Each item is only entitled to price match or refund the price difference once.
  • Refunds of the price difference is only for items that have been fully paid.
The terms and conditions of this price promise may be amended without prior notice.

It's perfectly ok if you change your mind with our 30-Day Hassle Free Exchange & Refund.


What do I do if I want to exchange or get a full refund for an item I bought at your stores?

If you're unhappy with the product you’ve purchased, regardless of if you’ve bought it online or at our physical stores, just bring it back to any of our store within 30 days for an exchange or refund. Kindly bring back the sealed item along with the original receipt, warranty card, free gifts, vouchers, accessories associated with the purchase in its original condition (sealed box). In the event of any sale order cancellation, the price difference that was refunded has to be returned to COURTS. Unsealed Apple products are not allowed to be exchanged.

What if I have opened the box or unsealed the item?

We will still exchange or make a full refund within 14 days of the purchase with the original receipt, warranty card, free gifts, vouchers, accessories associated with the purchase in its good condition. This is not applicable to Apple products

When returning software, ink cartridges, batteries, mobile phones, game consoles must be in sealed and original condition to be eligible for a refund or exchange.

How will my money be refunded to me?

The refund will be given in the same mode of payment that was used in the original purchase. If delivery has taken place, then the refund will exclude delivery charges paid. For payment made with credit card, bank may take 4 to 6 weeks to process the refund.

What if the product is found damaged upon opening the brand new box?

We will replace the product for you if we find such cases we define as "Dead on Arrival or in short DOA" within 14 days of the purchase date. After 14 days, we will repair the item for you.

What are the exclusions?

  • Display set items sold as seen.
  • Apple branded products like iPad/iPhone. (Apple computers are eligible for refund/exchange on a case to case basis)
  • There will be a cancellation charge of 30% of the Made-To-Order product price (sofa/mattress/bedframe – where a customer has requested specific attributes e.g. finish, colour, size or where we build upon your order) once order is processed.
  • Assembled bedroom furniture and air-conditioners. (once installed)
  • Home appliances (once used), mattresses, bedding essentials, personal care products, beauty & body products, apparels & accessories, earrings, health & fitness products, headsets and earphones due to hygiene reasons.
  • For headsets and earphones, you will need to send the product back to the manufacturer authorized office for exchange.
  • For items bought under our COURTS Flexi Plans, kindly refer to COURTS Flexi Plans policy for details.

How does the lemon law protect me in the event of defective goods?

  • In accordance with the Consumer Protection (Fair Trading) Act, COURTS reserves the right to prove (or, if the breach appears more than 6 months after delivery, require you to disprove) that the product was of satisfactory quality and otherwise complied with the terms of purchase at the time of delivery.
  • If the repair or replacement is not reasonably possible or cannot be done within a reasonable period of time and without significant inconvenience to you, you may keep the defective Good and ask for a partial refund, or return the defective Good and ask for a full refund. Please note that the amount of the full refund will take into account the Good’s current state resulting from your use.
  • If a higher value exchange is required under COURTS Flexi Plans purchase, then a new instalment plan agreement must be sanctioned.


Same Day Delivery

We understand that at times, you will need a bulky item delivered to you quickly. Now you can enjoy your purchase item within the same day when you need it on the same day.

What is the latest time I need to buy to enjoy same day delivery?

5pm is the latest cut off time, any time after that, we will try our best to send at the earliest available time the next day.

How much does it cost?

$50 (including GST)

Can I cancel or make changes to same day delivery?

In order to get your order to you speedily, it will be hard to cancel this after we send our truck out. Hence we are not able to call back the truck. If you really need to change or cancel the truck, another delivery arrangement with another delivery fee will have to be chargeable.

What are the exclusions?

  • Items not stocked in our warehouse.
  • Direct delivery from our suppliers/partners.
  • COURTS Flexi Plans purchase.
  • Installation services and air-conditioning requiring installation.
  • Made-to-order products.
  • Online purchase is not available for same day delivery currently, please approach our physical stores for this service.
(excluding online store)
Click on any of the above pointers for more information.

Upsized COURTS Price Promise with effect from 18 October 2014

COURTS reserves the right to amend any terms and conditions without prior notice.

Get complete peace of mind by extending the product warranty up to 10-year Upsized COURTS Extended Warranty.



The most comprehensive warranty coverage in Singapore where your products get covered for double the usual duration found in the market. Check in-store for more details.


(excluding online store)

One of only 5 retailers to be awarded the CaseTrust Gold for business excellence.


We continue to strive for excellence in all aspects of business, but our biggest award is your satisfaction.


Awarded the CaseTrust Gold by the Consumer Association of Singapore (CASE), for business excellence and superior customer service, given to businesses that have proven themselves to be industry leaders.

COURTS is the first and only electrical, IT and furniture retailer to be awarded CaseTrust Gold, the premier tier of the CaseTrust Accreditation Scheme.


What the CaseTrust Gold accreditation means
This accreditation recognises our achievements in making the best home products easily affordable for all. It also acknowledges our efforts to consistently set the standard for innovation by bringing the latest technologies to customers.

For COURTS, these achievements are an affirmation of the values that have helped keep up with consumer needs and market trends in a highly competitive retail industry.

For our customers, the promise of the highest possible standards in service quality mean that they can continue to shop in our stores with greater assurance.


  • Received the Singapore Service Class Certification for consistently raising the bar for customer service.
  • Given the People Developer Certification for efforts to develop and bring out the best in employees.
  • Achieved BizSAFE Level 2 certification awarded by Workplace Safety Health Council Singapore (WSHC Singapore) for safety and health standards at the workplace that ensure employees' well-being.



Click on any of the above pointers for more information.

Supports over 15 social service organisations, especially focusing on children's charities.


We have a special place in our hearts not just for our customers, but also the community we live in and contribute to:


  • MILK (Mainly I Love Kids)
  • Children's Cancer Foundation
  • Down's Syndrome Association
  • Spastic Children's Association of Singapore
  • Make a Wish Foundation (Singapore)
  • Donations and fund-raisers for the Japan crisis and the Haiti earthquake

Pack bigger savings with our Lowest Prices Guaranteed, free delivery and more.


Lowest Prices Guarantee – Click here for details


GST refund for even bigger savings.

At the cashier's point, you will need to complete and sign a paper refund form at the point of issue. Please collect your original receipt/invoice before leaving the store.

Please refer to https://www.iras.gov.sg/IRASHome/GST/Consumers/Tourist-Refund-Scheme/ for more details.


Hassle-Free Exchange Policy – Click here for details

Exchange / Return Policy

In accordance with the Consumer Protection (Fair Trading) Act, COURTS reserves the right to prove (or, if the breach appears more than 6 months after delivery, require you to disprove) that the product was of satisfactory quality and otherwise complied with the terms of purchase at the time of delivery.

  • Bring the product back, with the guarantee card and your valid purchase receipt from COURTS.
  • On returning the Goods, please note that free gifts, vouchers, accessories associated with the purchase must also be returned at the same time.
  • If the repair or replacement is not reasonably possible or cannot be done within a reasonable period of time and without significant inconvenience to you, you may keep the defective Good and ask for a partial refund, or return the defective Good and ask for a full refund. Please note that the amount of the full refund will take into account the Good's current state resulting from your use.
  • For Headsets and Earphones, you will need to send the products back to the manufacturer authorised office.
  • If delivery has taken place, then the refund will exclude delivery charges paid.

In the event of a refund, the Price paid with respect to the relevant Goods shall automatically be refunded to the credit card with which the purchase was made. If delivery has taken place, refunds will exclude the delivery charges paid.

Please note the normal processing time for refund requests is 4 - 6 weeks from date of request.

International warranty with purchase of Extended Warranty Plus Plan.

Click here to find out more.


Click on any of the above pointers for more information.

Upsized Courts Price Promise with effect from 18 October 2014

Courts reserves the right to amend any terms and conditions without prior notice.