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COURTS ONLINE PRIVACY POLICY
Please make sure you read and understand this Policy. We may amend this Policy at any time.

Courts (Singapore) Pte. Ltd. (“Courts” or “we”) respects and protects the privacy of the users, visitors and people who purchase products on Courts Online (whether from Courts or from a third party Seller) (“you”). Courts knows that you care how personal information about you is used and shared.

This Privacy Policy sets out what personal information we collect and how we use it. References in this Policy to Courts Online includes any website owned and operated by or on behalf of Courts, including the Courts Online Marketplace.

BY VISITING COURTS ONLINE, OR BY REGISTERING AS A USER ON COURTS ONLINE, YOU AGREE TO THE TERMS SET OUT IN THIS PRIVACY POLICY.

How to contact us

If you have any questions about this Privacy Policy you may contact ecourts@Courts.com.sg. Or please write to us at Online Customer Service 50 Tampines North Drive 2, (S) 528766, or call us at 1800 222 68681800 222 6868 FREE FREE for any assistance you require.

A WORD ABOUT CHILDREN

Courts (and the third party Sellers) do not sell products for purchase by children. We (and third party Sellers) sell children's products for purchase by adults. If you are under 18, you may use Courts Online only with the involvement of a parent or guardian.

What personal information does Courts collect?

We may collect the following categories of personal information about you:

1.1 Personal information that you provide to us on Courts Online. This includes any information you provide on Courts Online (for example when you register as a user or purchase a product on Courts Online (whether from Courts or from a third party Seller). This personal information will include your name, your address, your contact information and your payment information (and other kinds of personal information). Sometimes when you provide personal information on Courts Online, you can choose not to provide certain personal information but this might limit our ability to provide certain features to you. You will be informed what information is required and what information is optional.
1.2 Personal information automatically provided to us. We receive and store certain types of information whenever you visit Courts Online. For example, like many websites, we use "cookies" and we obtain certain types of information when your web browser accesses Courts Online or advertisements and other content served on Courts Online, if applicable.
1.3 Personal information provided from your devices. If you download or use Courts Online on a mobile device (this could be for example by using the Courts Online app) and if have requested or consented to location services, we may receive information about your location and your mobile device, including a unique identifier for your device. Most mobile devices allow you to turn off location services. Please refer to the user manual (or other information provided by manufacturer or software provider) for more information about how to do this.
1.4 Personal information you provide to us via e-mail. We often receive a confirmation when you open e-mail from Courts if your e-mail provider supports such capabilities. You may also provide us with personal information in the content of e-mails you send to us, as part of your day-to-day interactions with Courts.
1.5 Personal information from other sources. From time to time we may receive information about you from other sources, for example from other users of Courts Online including from third party Sellers.



What does Courts do with YOUR personal information?

We may use the the personal information about you that we collect for the following purposes:

1.6 to handle orders (or to enable third party Sellers or providers of services to Courts to do so);
1.7 to deliver products and services (or to enable third party Sellers or providers of services to Courts to do so);
1.8 to communicate with you about orders, products, services (or to enable third party Sellers to do so);
1.9 to respond to your requests (or to enable third party Sellers to do so);
1.10 to process payments;
1.11 to communicate with you about promotional offers and to market to you;
1.12 to update our records and generally maintain your accounts with us;
1.13 to display content such as wish lists and customer reviews and recommend merchandise and services that might be of interest to you;
1.14 to personalise and improve our services, and general offering to you, including Courts Online; and
1.15 to prevent or detect fraud or abuses of Courts Online and to enable third parties to carry out technical, logistical or other functions on our behalf.



What About Cookies?

We send a "cookie" to your web browser. A "cookie" is a small data text file stored in the hard drive of your computer (if it so permits), which can be retrieved to identify you to Courts. We do this to: enable our systems to recognise your device and to provide features to you; remember the information that you have previously entered, enabling us to customise Courts Online to your preferences; and improve navigation and to collect aggregate information. These cookies will not give us any other personal information about you.

Your Internet Service Provider allocates an IP address to your computer or device in order for it to access the Internet. The IP address is considered to be non-personal information and it may be dynamic (changing every time you connect to the Internet) or it may be static (unique to your computer). We collect your IP address. We do this to: diagnose server problems; and report aggregate information and determine the fastest route from your computer to Courts Online.

DOES COURTS SHARE YOUR PERSONAL INFORMATION WITH OTHER PEOPLE?

Courts does not sell or lease your personal information to third parties.

We only use your information for the purposes set out in Section 4 of this Privacy Policy.

We may share your information with the following third parties, where necessary and always in compliance with this Privacy Policy and with applicable laws.

1.16 Third party Sellers. In order for the third party Sellers to provide their services to you when you purchase products or enquire about purchasing products from the third party Sellers.
1.17 Third party service providers. Courts may need to share your information with certain third parties to perform services on our behalf. Examples include fulfilling orders, delivering packages, sending postal mail and e-mail, removing repetitive information from customer lists, analysing data, providing marketing assistance, providing search results and links (including paid listings and links), processing credit card payments and providing customer service.
1.18 Current or future Courts entities or subsidiaries. This includes without limitation our business partners and financial institutions, from time to time. These other parts of the courts business may be involved in providing certain services to you or supporting the provision of these services.
1.19 Law enforcement agencies. We release account and other personal information when we believe release is appropriate to comply with the law; enforce or apply our rights; or protect the rights, property or safety of Courts, our users or others including you.

We may transfer personal information to countries outside of Singapore, but we will only do so in compliance with this Privacy Policy and with applicable laws.

THIRD PARTY SELLERS

Unless otherwise authorised or consented to by Courts, THIRD PARTY SELLERS MUST NOT not use any PERSONAL information that is accessible from Courts Online, except to enter into and complete transactions conducted via Courts Online. THIRD PARTY SELLERS MUST NOT use any such information for purposes of solicitation, advertising, unsolicited e-mail or spamming, harassment, invasion of privacy or otherwise objectionable conduct.

How Secure is MY PERSONAL Information?

We shall take reasonable measures to ensure the confidentiality and security of the personal information shared with these third parties and to protect it from loss, misuse, unauthorised access, disclosure, alteration or destruction.

It is important for you to protect against unauthorised access to your password and to your computer. Be sure to sign off when you finish using a shared computer.

What About Third-Party Advertisers and Links to Other Websites?

Courts Online may include third party advertising and links to other websites. Courts is not responsible for third party websites and you should find out from the other websites about their privacy policies.

What Information Can I Access?

You can access a broad range of your personal information by logging into your user account.

UPDATING YOUR INFORMATION

You must make sure that the details you provide us with are correct and complete. You must inform us of any changes to the information you have provided. You can do this by logging into your user account.

MARKETING

You may choose to stop receiving or change the frequency of email, direct mail, phone and mobile marketing communications. If you do not want to receive e-mail or other mail from us, please adjust your user account preferences or use the unsubscribe function on marketing materials.

CUSTOMER HELPLINE NUMBER

CUSTOMER CARE HOTLINE

  • Call us at +65 1800 222 6868 for any assistance you require.
  • Our phone lines are open from Monday - Saturday, 10am - 7pm and on Sunday from 10am - 2pm.
 

OTHER HOTLINE

  • For existing FlexiPlan account concerns +65 6500 4168
  • For Extended Warranty Plus / Basic & 1 for 1 exchange +65 1800 419 1811
  • For Extended Warranty Standard +65 1800 419 1822
  • For Gadget Shield 6494 1609
  • Our phone lines are open from Monday – Friday, 9am – 5pm (excluding public holidays).

CONTACT FORM

Please complete the form below to help us ensure that you get the fastest and most accurate response within 3 working days. Our operating hours for feedback via courts.com.sg is from Mon to Fri between 8.30am - 5.30pm. (excluding public holidays).
Kindly note that if your enquiry is pertaining to a change in your delivery appointment, we will require a minimum of 3 working days' advance notice.


Get the latest information on your delivery!


We've added GPS systems to our trucks, so you can now track your delivery.


You must be excited to receive your latest COURTS purchase!


In order to track your delivery status, you can input your invoice number below and track the purchases related to your specific invoice number.


Please note that only today's delivery information will be available from 9am to 9pm. This refers to deliveries made by our Courts team. For delivery performed by our suppliers, you will only be able to view delivery timing period but not able to view the exact vehicle location. This service will be expanded in time to come. (we are working on it)


Please key in your 12 digit tax invoice number here:




Contact us at 1800 222 6868 for assistance
Our phone lines are open from Monday to Saturday, 10am to 7pm and on Sunday from 10am to 2pm
 
STORES LOCATION ACCESSIBILITY OPENING HRS
EAST
MEGASTORE
One of Asia's Largest Electrical, IT, Furniture and Bedding Store
50 Tampines North Drive 2
Singapore 528766
Free Parking

Free shuttle bus daily at 30-minute intervals

Tampines MRT Station to Megastore
First bus 9.50am, Last bus 10.20pm

Megastore to Tampines MRT Station
First bus 10.05am, Last bus 11.30pm

Bedok MRT Station to Megastore
First bus 9.50am, Last bus 10.20pm

Megastore to Bedok MRT Station
First bus 10.15am, Last bus 11.30pm

Free shuttle bus during weekends at 45-minute intervals
Pasir Ris MRT Station to Megastore
First bus 9.20am, Last bus 8.35pm

Megastore to Pasir Ris MRT Station
First bus 9.50am, Last bus 11.40pm

10.00am to 10.00pm
TAMPINES MALL
Electrical, IT, Furniture and Bedding products
4 Tampines Central 5, #03-16/16A
Tampines Mall, Singapore 529510
Near Tampines MRT Station 11.00am to 10.00pm
NORTH
ANG MO KIO
Electrical, IT, Furniture and Bedding products
Blk 730 Ang Mo Kio Ave 6
Singapore 560730
Near Ang Mo Kio MRT Station 11.00am to 10.00pm
CAUSEWAY POINT
Electrical, IT, Furniture and Bedding products
1 Woodlands Square, #04-19/20
Causeway Point, Singapore 738099
Near Woodlands MRT Station 11.00am to 10.00pm
NEX @ SERANGOON
Electrical, IT, Furniture and Bedding products
23 Serangoon Central, #02-49/50
nex @ Serangoon, Singapore 556083
Near Serangoon MRT Station 11.00am to 10.00pm
CENTRAL
FUNAN DIGITALIFE MALL
Electrical and IT products
109 North Bridge Road, #03-10/13
Singapore 179097
Near City Hall MRT Station 10.30am to 9.00pm
ORCHARD
Electrical, IT, Furniture and Bedding products
228 Orchard Road Singapore 238853 Near Somerset MRT Station
Free parking by redemption
10.30am to 10.00pm
TOA PAYOH
Electrical, IT, Furniture and Bedding products
460 Toa Payoh Lorong 6
Singapore 310460
Near Toa Payoh HDB Hub 11.00am to 10.00pm
WEST
BUKIT TIMAH
Electrical and IT products
205 Upper Bukit Timah Road
Singapore 588181
Free 2 hours parking by redemption 11.00am to 10.00pm
BUKIT TIMAH EXTENDED
Furniture and Bedding products only
191 Upper Bukit Timah Road Singapore Free 2 hours parking by redemption 11.00am to 10.00pm
CLEMENTI
Electrical, IT, Furniture and Bedding products
451 Clementi Ave 3, #01-309
Singapore 120451
Near Clementi MRT Station
Free parking by redemption
11.00am to 10.00pm
JURONG POINT
Electrical, IT, Furniture and Bedding products
1 Jurong West Central 2, #02-05/10
Jurong Point, Singapore 648886
Near Boon Lay MRT Station 11.00am to 10.00pm
LOT ONE
Electrical, IT, Furniture and Bedding products
21 Choa Chu Kang Ave 4, #03-01
Lot One, Singapore 689812
Near Choa Chu Kang MRT Station 11.00am to 10.00pm
JEM
Electrical, IT, Furniture and Bedding products
50 Jurong Gateway Road,
#04-30/31/32 Singapore 608549
Near Jurong East MRT station 10.00am to 10.00pm
WESTGATE
Electrical and IT products
3 Gateway Drive,
#03-44/45 Singapore 608532
Near Jurong East MRT station 11.00am to 10.00pm

Frequently Asked Questions about Courts

Get your answers here to common questions about Courts, including how to search about products, promotions, payment, delivery, etc. If your question is not being answered here, please contact us.


If you want to check all faq. Kindly click here