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Frequently Asked Questions about COURTS

Get your answers here to common questions about COURTS, including how to search about products, promotions, payment, delivery, etc. If your question is not being answered here, please contact us.

Shopping on www.courts.com.sg

THE COURTS ONLINE EXCHANGE, RETURN AND REFUND POLICY

Please make sure you read and understand this Policy. We may amend this Policy at any time.

Part 1 of this Exchange, Return and Refund Policy (this "Policy") sets out the categories of Products that cannot be exchanged, replaced or refunded under this Policy.

Part 2 of this Policy sets out the rules and procedures that must be followed to exchange, return or obtain a refund in respect of a Product purchased from COURTS on COURTS Online.
2.1- Hassle-Free Exchange Policy
2.2- Exchange / Return Policy
2.3- Sales Cancellation


Part 3 of this Policy sets out the rules and procedures that must be followed to exchange, return or obtain a refund in respect of a Product purchased from a Seller on COURTS Online.

PART 1: PRODUCTS THAT CANNOT BE EXCHANGED, REPLACED OR REFUNDED

The following categories of Products cannot be exchanged, replaced or refunded under this Policy, whether purchased from COURTS or from a Seller.

Some Sellers may allow some of the categories of Products below to be exchanged, replaced or refunded. You should contact the Seller to find out if the Seller offers such additional rights

Activities & Services All, including E-coupons, coupons.
Alcohol, Flowers & Gifts All, including gift cards.
Apparel, Accessories & Shoes Hygiene related products, earrings, handkerchiefs, hosiery, socks, swimwear, Lingerie (including women's shapewear and body shapers) and undergarments (adult and children).
Automotive, Household & Pets Items that are classified as hazardous materials or use flammable liquids or gases, pet feeding, Grocery products.
Electronics & IT Devices Apple Products, Personal Digital Assistant (PDA), Mobile Phone, Game Console, Madeto-order/Custom-Made, Air-Conditioner (once installed), Home Appliances (once used), Headsets and Earphones, audio, video games, soft wares or products of the same type and E-books, E-journals.
Fitness, Sports & Outdoor Hygiene related products, Health and Fitness, including supplements.
Garden, Outdoor Living & Home Improvement Products with a limited period of use or living, plants.
Health, Beauty & Body All hygiene related products, personal care products, including toiletries, cosmetics and fragrances, supplement, personal pleasure products.
Home, Kitchen & Bedding Mattresses and Assembled Furniture, Books, newspapers, magazines and journals, stationery.
Toys & Baby Supplies Hygiene related products.
Made-to-Order or Custom-Made Products All.

PART 2: RULES FOR PRODUCTS PURCHASED FROM COURTS

Cancellations, Exchanges & Returns

2.1. Hassle-Free Exchange Policy – Now extended to 30 days. If you change your mind, that's cool with us.

If you're not totally happy with the product you purchased, you can bring it back to the store where the item was originally purchased from, within a period of 30 days (from date of purchase/delivery, whichever is later) for sealed items and a period of 14 days for opened boxes. Please bring along the sales confirmation email at the time of return/exchange.

  • Bring the product (excludes display set items) back in its original condition, including the box, with the guarantee card and your valid purchase receipt from COURTS.
  • On returning the goods, please note that free gifts, vouchers, accessories associated with the purchase must also be returned at the same time.
  • If returning software and ink cartridges, it must be unopened.
  • In the event of a cancellation with no exchange in product, a refund will be given in the same mode of payment that was used in the original purchase.
  • Certain categories of products cannot be exchanged. These include Apple Products, Personal Digital Assistant (PDA), Mobile Phone, Game Console, Made-to-order/ Custom-Made, AirConditioner (once installed), Home Appliances (once used), Mattresses and Assembled Furniture.
  • Personal Care Products, Headsets and Earphones, Health and Fitness products, Apparels, Accessories, Beauty and Body products are not allowed for exchange due to hygiene reasons.
  • If a higher-value exchange is required under an instalment plan purchase, then a new instalment plan agreement must be sanctioned.
  • If delivery has taken place, then the refund will exclude delivery charges paid.
2.2. Exchange / Return Policy

In accordance with the Consumer Protection (Fair Trading) Act, COURTS reserves the right to prove (or, if the breach appears more than 6 months after delivery, require you to disprove) that the product was of satisfactory quality and otherwise complied with the terms of purchase at the time of delivery.

  • Bring the product back, with the guarantee card and your valid purchase receipt from COURTS.
  • On returning the Goods, please note that free gifts, vouchers, accessories associated with the purchase must also be returned at the same time.
  • If the repair or replacement is not reasonably possible or cannot be done within a reasonable period of time and without significant inconvenience to you, you may keep the defective Good and ask for a partial refund, or return the defective Good and ask for a full refund. Please note that the amount of the full refund will take into account the Good’s current state resulting from your use.
  • For Headsets and Earphones, you will need to send the products back to the manufacturer authorised office.
  • If delivery has taken place, then the refund will exclude delivery charges paid.
  • Beauty & Body Products, Apparel and Accessories, Health & Fitness products and Earrings are not subject to the Exchange / Return policy due to hygiene reasons. You may contact us for additional information.
2.3. Sales Cancellation

COURTS reserves the right to refund you the Price of any Goods which has been paid and received by COURTS, even after the relevant Sales Order is confirmed and payment has been received by us, in lieu of delivery or supply of such Goods.

In the event of a refund, the Price paid with respect to the relevant Goods shall automatically be refunded to the credit card with which the purchase was made. If delivery has taken place, refunds will exclude the delivery charges paid.

Please note that the normal processing time for refund requests is 10 working days from date of request.IPP payment refund may take up to 2 to 3 weeks.

PART 2: RULES FOR PRODUCTS PURCHASED FROM A SELLER

1.    Hassle-Free 30 day Exchange Policy – If you change your mind, that's cool with the Seller.

1.1    Sellers on COURTS Online must offer an exchange, return and refund policy which is at least equivalent to the exchange, return and refund policy offered by COURTS (see Part 2 of this Policy for details) ("Seller Policy").

1.2    Certain categories of products cannot be exchanged, replaced or refunded. Please see Part 1 of this Policy for more details.

1.3    A Seller may choose to offer additional rights to those set out in the Policy. Therefore Buyers should contact the relevant Seller directly (or you may visit a Seller's profile page) for more information.

1.4    If you're not totally happy with the product you purchased from a Seller on COURTS Online, you can contact COURTS (or the Seller) to arrange an exchange, return or refund, within 30 days (from date of purchase/delivery, whichever is later) for a sealed item and 14 days for open items. If you contact COURTS, COURTS will deal with the Seller on your behalf, but without liability or responsibility.

1.5    COURTS/Sellers typically respond to your requests within 3 business days. If you don't receive a response within 3 business days from a Seller, you may contact COURTS who will investigate the matter, but without liability or responsibility.

1.6    The product must be in its original condition, including the box, with the guarantee card and your valid purchase receipt.

1.7    All free gifts, vouchers and accessories associated with the relevant purchase must also be returned at the same time.

1.8    Software and ink cartridges must be returned unopened.

1.9    You may opt for an exchange or a refund.

1.10    The normal processing time for refund requests is 4 to 6 weeks from date of request.

1.11    Refunds will be given in the same mode of payment that was used in the original purchase.

1.12    The refund may exclude delivery charges. The Seller will confirm whether or not delivery charges will apply.

1.13    The Seller will refund the cost of the Product and the cost of sending the Product to you as follows:

a.    where it is returning an item that was part of a larger order, the Seller will refund the per-item charge for delivery;

b.    where you are returning an entire order, the Seller will refund the applicable per-item delivery charges or the relevant per-delivery charge;

c.    Sellers are only required to refund standard postage charges corresponding to the least expensive type of delivery offered by them;

d.    where your Seller collects an item from you, the Seller will have the right to recover the standard costs of collection from you; and

e.   if you use a personalised pre-paid return label, the Seller is entitled to deduct the return postage from your overall refund.

1.14    Sellers are not required to refund the cost of gift-wrapping, returning the item to the Seller, and other services provided to you in connection with your purchase unless you return the item to the Seller because of an error on the Seller's part or because it's defective.

1.15    If you request a replacement and this is not reasonably possible or cannot be done within a reasonable period of time and without significant inconvenience to you, you may keep the defective Product and ask for a partial refund, or return the defective Product and ask for a full refund. Please note that the amount of the full refund will take into account the Product’s current state resulting from your use.

1.16    Refusing delivery is not a valid means of return and may not be covered under this Policy. You should accept delivery of a Product you want to return and request a return as above.

2. RETURNING PRODUCTS AFTER THE HASSLE-FREE EXCHANGE POLICY PERIOD HAS EXPIRED

Please refer to the Online Buyer Agreement for information about your rights.

Online Availability

  • Q. How do I know if the product I’m looking for online is available?
    1. If a product is available online, a yellow “Add To Cart” button will appear directly below the price on the product’s listing and detail pages.
  • Q. Are all products available in stores available online?
    1. 90 % of the products in store are available online. However, from time to time, there may be products and promotions that are exclusive to store only
  • Q. Are all products available online available in store?
    1. Not all products available online are available in store, due to limited product quantities,special online promotions or online-exclusive products like T-shirts, perfumes etc.
  • Q. How many products can I order at one time?
    1. Especially for products on offer, we may, at our discretion, limit or cancel quantities purchased per person, per household or per order.
    2. These restrictions may be enforced on orders placed from the same COURTS Webstore account or credit card, and sometimes even orders that use the same billing and/or delivery address.
    3. Should a restriction apply, a notification will be sent to the e-mail you provided within the next business day.
  • Q. What if the product runs out of stock after I have ordered or made payment?
    We try our best to make sure this will not happen through stringent checks and follow-ups, but should it occur:
    1. If the product is currently unavailable, we will provide the next earliest availability and delivery date or an alternative product model.
    2. Should the options offered be deemed not suitable, we reserve the rights to cancel the order and refund the full amount of the purchase.

Promotions & Discounts

  • Q. How do I redeem a promotional code?
    1. Make a purchase from the COURTS Online Store.
    2. Click "CHECKOUT" to proceed to Checkout Confirmation.
    3. Enter your promotional code into the field provided at the bottom of the Checkout Confirmation page.
    4. After you have entered the code, be sure to click the "Apply" button.
    5. Proceed to make payment.
  • Q. How do I redeem a timed exclusive promotional code?
    1. Click through from the link provided. E.g. in the email or banner.
    2. Make a purchase from the COURTS Online Store.
    3. Click "CHECKOUT" to proceed to Checkout Confirmation.
    4. The promotional code will be automatically applied.
    5. Proceed to make payment.
  • Q. What type of purchases can a promotional code be applied to?
    1. Promotional codes can be used for online purchases made from the COURTS Online Store, but are not applicable for excluded items.
    2. Excluded items include, but are not limited to, Sony and Apple branded products, Online Daily Deals, promotional offers, discount privileges, COURTS gift cards, Home Club Elite membership fee, preorders, TV, Computer Category, gaming consoles and mobile phones, unless indicated otherwise.
    3. Promotional codes are not applicable to all services, including but not limited to, Extended Warranties, Dr Digital, 1-for-1 Exchange and delivery and installation charges, unless indicated otherwise.
    4. Promotional codes are not applicable on Flexi Plans, processing fees and service charges.
    5. Promotional codes are subject to all restrictions set forth in any ongoing promotion.
    6. Promotional codes only apply to qualifying products.
    7. Promotional codes are exclusive to purchases made through the COURTS Online Store. Purchases made from branches are not eligible.
    8. If the promotional code has a minimum purchase requirement, shipping and handling charges do not apply toward the minimum purchase amount.
    9. Promotional codes cannot be applied to previously completed purchases.
    10. Promotional codes are not transferable or redeemable for cash or credit.
    11. Please refer to the specific promotional materials for specific terms and conditions.
    12. Only one promotional code can be applied at any one time for purchases made through the COURTS Online Store.
  • Q. How many promotional codes can I redeem for one purchase?
    1. Only one promotional code can be redeemed during any one purchase, unless stated otherwise.
  • Q. What if my unredeemed promotional code has expired?
    1. Expired promotional code will be rendered invalid and no replacement codes will be issued.
    2. COURTS (Singapore) Pte Ltd reserves the right to amend redemption period for promotional codes and/or cancel promotional codes without prior notice.
  • Q. What if I want to apply another promotional code?
    1. Simply enter the other promotional code into the field provided.
  • Q) What if the promo code does not work?
    1. Check the expiry date of the promo code online
    2. Check that the promo code has been entered correctly, and make sure your purchase meets any requirements for the promotion, such as the minimum purchase price.

Payment

In-Store Purchases

  • Q. What are the modes of payment if I purchase from COURTS Stores?

    We accept the following modes of payment in all COURTS Stores

    1. Cash or NETS,
    2. COURTS Gift Cards,
    3. Credit Card (Visa / MasterCard / Amex) OR
    4. Flexible payment options through COURTS Flexi Plans, credit cards, and China Union Pay

Online Purchase

  • Q. How do I pay for my items online?

    We accept the following modes of payment on the COURTS Webstore:

    1. Credit Card (Visa / MasterCard/ Amex) - If you choose this mode of payment, you will be asked to provide credit card details upon checking out.
    2. Only full payment option is available – if you choose Click & Collect as the delivery mode.
    3. Cash on Delivery (COD) – please note the COD payment method is not available for certain brands, including . Brands include, but not limited to: Ariston, Electrolux, Kuche, Novita, Whirlpool & Bosch.
    4. COURTS Flexi Plans – please visit Flexi Plan for more information
    5. DBS/UOB 0% installment payment plan (IPP)(6,12,24 months)
  • Q. What happens if I experience difficulty at the payment page?
    1. Refresh your browser and try again
    2. You may currently be experiencing technical difficulties; you may wish to try again later.
    3. Users might experience slow page loads during website upgrades, which we will be conducting from time to time. We do appreciation your patience with us

Installment Payment Plan (IPP)

  • Q. What is IPP?

    IPP is an interest-free installment payment plan from 6 months to 36 months that we offer to our customers as one of our payment options.

  • Q. How does it work?
    1. Add to cart either a single product which is $500 or more, or a combination of products which add up to $500 or more. Once you have selected your products, please proceed to checkout.
    2. Within the "Make payment" section, select the 0% installment payment mode.

    3. Select either UOB, DBS 6 months or DBS 12 months from the options provided.
    4. Continue with your checkout steps.
    5. The full amount of your purchase will be reflected in your order confirmation email. (Please note that your monthly payment will be reflected in your next monthly credit card statement)
  • Q. Which card can be used under the 0% installment payment plan?

    This plan is applicable for UOB and DBS credit card (for online purchase)

  • Q. Is there a minimum purchase required?

    Yes, minimum purchase is $500 - either a single product or a combination of products which add up to $500 or more

  • Q. What are the tenure options available?

    6 months, 12 months, 24 months & 36 months

  • Q. Is any deposit required?

    No deposit is required.

  • Q. Is there any other additional fee?

    No, there are no other processing or additional fees. You only have to pay the total transaction value.

  • Q. What if I decide to change to a one-time payment after I submit my order for the IPP?

    You are not able to choose another payment method once the order has been submitted.

  • Q. How long does it take the transaction to be approved?

    The transaction will be processed immediately once the purchase amount is deducted from your credit card.

  • Q. Can I use debit card for this IPP?

    No, this IPP is only applicable for credit cards. IPP is unavailable for debit cards.

HomeClub Membership

  • Q. What are the privileges of a HomeClub Elite member?
    1. Free Delivery above $100 per transaction for the whole year
    2. 15% off Dr Digital, Sofa & Mattress Cleaning Services
    3. Members-only Invitations to sale previews, store opening and exclusive events
    4. Get $120 worth of vouchers (Only 1 Voucher can be used per transaction)
    5. -$20 x 2pcs
      -$40 x 2pcs (With min purchase of $399 for each voucher usage)
    6. Easy Online Tracking of Purchases Exclusive Deals for Members

    Not an Elite member yet? Find out how to sign up here.

  • Q. What are the privileges of a HomeClub Member?
    1. Cardless Programme and free Lifetime Membership
    2. Special HomeClub Prices In-store and Online at www.courts.com.sg
    3. 5% off Dr Digital, Sofa & Mattress Cleaning Services
    4. Members-only Invitations to sale previews, store opening and exclusive events
    5. Retrieve Purchase History Online Anytime

    Not a HomeClub Member yet? Click here to register now or find out more details about HomeClub privileges.

  • Q. I have applied for the HomeClub online/ in-store. How do I identify myself at COURTS stores to enjoy the HomeClub privileges?

    HomeClub is a cardless membership programme. Simply inform the cashier that you are a member and provide your NRIC/FIN number before making payment.

  • Q. Where can I view and update my contact information?
    1. Click here and log in with your NRIC/FIN and password.
    2. You may view/update information such as E-mail address, Contact numbers, Home addresses and Communication preferences.
  • Q. What promotions and updates can I receive from COURTS?
    1. If you have agreed to receive mailings, you will occasionally receive emails, phone calls, SMSes and direct mails from COURTS.
    2. You will be informed of all the great benefits and savings such as promotional codes, promotion information, invitations to our members' preview sales, and much more.
  • Q. How can I receive mailings from COURTS?
    1. Click here and log in with your email address and password.
    2. Scroll to the bottom of the subsequent page.
    3. Select your topics of interests under “Hobbies/Interests”.
    4. Check the box that says “I want to receive Courts‘ special offers and promotions”.
    5. Click on “Save Changes”.

    Note: It may take up to 30 working days to remove you from our e-mail marketing lists, up to 30 days for phone calls/SMS list, and up to six weeks for direct mail.

  • Q. How do I choose not to receive mailings from COURTS?
    1. Click here and log in with your NRIC/FIN and password.
    2. Scroll to the bottom of the subsequent page.
    3. Uncheck the box that says “I want to receive Courts’ special offers and promotions”.
    4. Click on “Save Changes”.

    Note: It may take up to 30 working days to remove you from our e-mail marketing lists, up to 30 days for phone calls/SMS list, and up to six weeks for direct mail.

  • Q. What happens if I have forgotten my online login password for My HomeClub Account?
    1. Simply click on the “Forgot your Password?” option next to the “Log In” button and we will email you a new one.
    2. You will need to provide the Postal ID, Mobile No, and Email address that you used during registration for identity verification.
    3. We recommend that you periodically update your password for security purposes, and retain it for future reference.
  • Q. How do I change my online login password for My HomeClub Account?
    1. Click here and log in with your NRIC/FIN and password.
    2. Click on the option to “Change Password”.
    3. Enter your current password.
    4. Enter your new password twice.
    5. Click on “Save Changes”.

    You can begin using your new password immediately.

  • Q. What happens if I have difficulty logging in to My HomeClub Account?
    1. If you experience difficulty logging in, your account may have been locked for security purposes, making it temporarily inaccessible.
    2. If you have forgot you r password; You may reset the password here.
  • Q. Where do I view my order history?
    1. Click here and log in with your NRIC/FIN and password.
    2. Select “Order History” on the left navigation menu to view your orders.
    3. For orders that have not been delivered or full payment have not been made, they will be reflected as “In Progress”. Orders that have been delivered with full payment received will be reflected as “Completed”.
    4. You can register previous store purchases that were not captured online. You just need to have the receipt/sales transaction number and the grand total on the receipt.
  • Q. How do I check the payment and details of specific orders?
    1. Click here and log in with your NRIC/FIN and password.
    2. Select “Order History” on the left navigation menu to view your orders.
    3. Click on any of the account number to view the order details.
    4. Click on “View Statement” to view the payment details and outstanding balance.
  • Q. How do I view or change my delivery appointment?
    1. Click here and log in with your NRIC/FIN and password.
    2. Select “Change of Delivery Date” on the left navigation menu.
  • Q. Is it possible for me to view the warranty expiry date of all my purchases?
    1. Click here and log in with your NRIC/FIN and password.
    2. Select “Warranty” on the left navigation menu.
  • Q. What should I do if I did not receive the vouchers?
    1. Your communication email/ direct mail/SMS may be unchecked in the “My Account” page. You may log in to your account here to check on the subscription details
    2. Visit any of our stores to seek further assistance
    3. Email us: homeclub@courts.com.sg

Flexi Plans

  • Q. I would like to find out more about Flexi Plans. Where can I get more information?

    For more information on Flexi Plans, you can visit Flexi Plans or approach any of our friendly staff at all COURTS stores.

  • Q. What is COURTS Flexi Plans?

    COURTS Flexi Plans allows you to choose from our affordable monthly instalment plans to get what you need now. Anyone who is above 18 years old may apply. There is no minimum income required. There are various plans to choose from and more information can be found here

  • Q. What are the benefits of COURTS Flexi Plans?
    1. No minimum income required
    2. 15 minutes approval
    3. Guaranteed approval to spend $800 with only your NRIC
    4. Up to 72 months repayment term
    5. Term Charge from as low as 0% p.a
  • Q. How to apply?
      You may choose to;
    1. Apply Online
    2. Visit any of our COURTS stores
    3. Visit any AXS Station
    4. Call 18002226868
    5. SMS Your Name & NRIC / Passport No to 73838
  • Q. Is there any minimum amount before I can sign up for COURTS Flexi Plans?

    Yes, and you can find out more here

  • Q. Where can I get more information on COURTS Flexi Plans?

    Head to any COURTS store and have a chat with us! More details on our locations at here

CLICK & COLLECT AND DELIVERY MODE

In-Store Purchases

  • Q. How do I view or change my delivery appointment?
    1. Please call us at +65 1800 222 6868
  • Q. What are the charges if I would like to arrange for delivery for my in-store purchase?

    Charges for delivery are as follows:

      STANDARD COMPREHENSIVE DELUXE EXPRESS
    (as quick as 3 hours)
    ONLINE
     

    Purchase below $200


    Purchase above $200
    HomeClub Elite
      Normal HomeClub Elite
    (w/purchases over $100)
    Normal HomeClub Elite
    (w/purchases over $100)
    Normal HomeClub Elite
    (w/purchases over $100)

    Purchase below $100

    Purchase above $100
    Service on Electrical Products
    (excl. Air-Conditioners)
    ✓ Delivery
    ✓ Unpack
    ✓ Packaging Disposal

    Standard Delivery +
    ✓ Old Product Disposal
    (Like-for-like product)


    N/A
    ✓ Delivery
    ✓ Unpack
    ✓ Packaging Disposal
    ✓ Delivery
    ✓ Unpack
    ✓ Packaging Disposal
    ✓ Delivery
    ✓ Unpack
    ✓ Packaging Disposal
    Service on Furniture Products
    ✓ Delivery
    ✓ Unpack
    ✓ Packaging Disposal
    Standard Delivery +
    ✓ Assembly of Occasional
    Storage, Bed Frames &
    Dining Sets
    ✓ Old Product Disposal
    (Like-for-like product)

    Comprehensive Delivery +
    ✓ Assembly of Wardrobes &
    Full Bedroom Suites &
    ✓ Delivery
    ✓ Unpack
    ✓ Packaging Disposal
    ✓ Delivery
    ✓ Unpack
    ✓ Packaging Disposal
    ✓ Delivery
    ✓ Unpack
    ✓ Packaging Disposal
    Fee
    $29.90 $0 $59.90 $29.95 $79.90 $39.95 $50 $9.90 $0* $9.90 $0
    Weekend Fee
    (excl. Air-Conditioners)
    $39.90 $0 $69.90 $39.95 $89.90 $49.95 $50 $9.90 $0* $9.90 $0

     

    *Not applicable for Guest Checkout purchases

     

    AIR-CONDITIONERS
    BASIC INSTALLATION
    Fully refundable deposit of $150 is required. Minimum 3 working days of advanced notice is required for any postponement/cancellation of air-conditioner installation.
    Failing which, an administrative fee of $150 will be imposed.
    ✓ Free piping (up to 45 feet) will be provided per fan coil. ✓ 15AMP powerpoint to be provided by owner.
    ✓ Stainless steel bracked (if required), chargeable at $130. ✓ 3-year installation warranty for piping work.
    Terms and conditions apply.

    Same Day Delivery
    If you buy an available stock item before 1pm, we will deliver between 2 to 4pm. Or if you buy before 4pm, you will get the item between 5 to 7pm; correspondingly, if you buy before 7pm, the item will reach you between 8 to 11pm.

    Charges for same day delivery is $50 (including GST)

    Exclusion items for Same Day delivery:

    1. Direct delivery from our suppliers/partners.
    2. COURTS Flexi Plans purchase.
    3. Installation services and air-conditioning requiring installation.
    4. Made-to-order products.
    5. Online purchase is not eligible for same day delivery.
  • Q. What if I decide to change my delivery date from a weekday to a weekend?

    In the event of a request for change in delivery date from a weekday to a weekend, there will be an additional $10/- to be paid.

  • Q. What are the delivery timings available?

    Delivery timings are: 11am - 3pm, 3pm - 7pm or 7pm - 9pm (for all items excluding air conditioning items) 11am to 3pm, 4pm to 7pm, 7pm to 9pm (for sofa delivery only).Delivery on Weekend & PH may not be applicable for certain suppliers.

  • Q. Can I change my delivery address?

    For any changes to your delivery address, kindly visit any of our stores 3 days before the scheduled delivery date.

  • Q. May I shorten the delivery time window?

    No, we are unable to accommodate shortening the assigned delivery time window.

  • Q. Can I request for specific delivery timing?

    No, we have morning and afternoon delivery, and the availability of slots will be advised by the COURTS sales team. We try our best to adhere to the assigned slot; however, sometimes this may be affected slightly by traffic conditions, installation times of other customers beforehand and other general movements.

  • Q. What should I do to prepare for my delivery?

    For any Furniture/Bedding or Electrical items, please take the dimension and measurement of the product you will be ordering to ensure this item can fit into the room intended/ lifts/elevator/ stairwells/passages and/or corridors. Our delivery team will not dismantle doors and/or windows to avoid any damage to your property.

    In the event of bulky items that are unable to fit into the lift, our delivery team will use the staircase and carry the product in a non-hazardous manner. They will assess the site thoroughly, with additional charges being applicable from the 2nd storey onwards (e.g. ground floor is free + $10 per item per subsequent non lift-accessible storey).

    Example: Staircase delivery of a bulky furniture item to a non-lift accessible 12th floor: (1 X $0) + (11 X $10) = $110).

    Please be advised reschedule of your delivery date may be required if 3 or more extra manpower needed.

    However, if the delivery process is deemed hazardous, (e.g risk damaging the product or public property, obstruction of passageway, etc), COURTS reserves the right to offer a reselection of products in consultation with you and our sales staff.

  • Q. What do I need to take note upon delivery?
    1. Check the condition of the product. If you find the goods to be faulty or defective, reject the order. To facilitate handling and processing of such incidents, please help us indicate the reason for refusal of delivery on the Delivery Note.
    2. A COURTS representative will contact you within 2 business days for further action.
    3. Do check for the product warranty card; some product warranties may need to be registered via the brand’s online website..
    4. Some of the goods advertised on our website come with a manufacturer's warranty. You may contact the manufacturer directly for details relating to the available manufacturer's warranty (if any).
  • Q. Are there any areas that COURTS does not deliver to?

    ·Jurong Island

    ·Tuas Link

    ·Changi Cargo

    ·Country Clubs

    ·Army Camps

    ·Seletar Aerospace

    ·Off-shore Islands such as Pulau Ubin

    ·Turf Club Avenue

    ·Resorts World at Sentosa

    ·Singapore Prison Quarters

    ·Airbase sites

    ·SATS Inflight Catering Centre 1

    ·ST Kinetics

    ·Shipyards

    ·Powergrid

    ·SRA (Singapore Rifle Association)

    ·St.John / Lazarus Island

    ·All Goods purchased from us will only be delivered to addresses within Singapore. No delivery will be made outside Singapore or to post office boxes


Online Purchases

  • Q. How do I get my products after purchasing them online?

    We offer 2 types of delivery/collection methods for orders from the COURTS Webstore:

    1. Click & Collect
    2. Standard Delivery

    If you order two or more items, you can choose different delivery methods during the check-out process.

    When you review the order, you will see the corresponding delivery rates

  • Q. What Is Click & Collect?

    Click & Collect with COURTS enables you to shop online and collect your order from any COURTS store* for free.

  • Q. How does it work?
    1. If you order on any day from Monday to Sunday, you may collect your purchases from your chosen store after you have received an email/SMS that your item is ready for collection. You may visit the designated store from 11:15am to 9:00pm to collect your items.
  • Q. How much do I have to pay for Click & Collect?

    This is absolutely free of charge.

  • Q. What happens if I forget about my order?

    Purchases must be collected within 14 days from the date on which the customer has been notified that the purchase is ready for collection.

    1. For Sales Orders where full or partial payment has been received, COURTS reserves the rights to cancel the Sales Order should the purchase remain uncollected after 14 days upon receiving an email/SMS notification that the item is ready for collection. In the event of cancellation, any payment received will be refunded.
    2. Refunds will be process in 10 working days
  • Q. Why didn’t the Click & Collect option list down all the stores?

    The product that you wish to buy may not have ready stock in your selected store. To give you the best shopping experience, our system will only list the stores that have ready stock for collection.

  • Q. What must I bring along for collection at store?

    You must provide the following documentation when collecting in-store:

    1. Email/SMS of your online order confirmation email
    2. Your Photo ID (NRIC or Driver’s License ONLY)
  • Q. What is Standard Delivery?

    Standard delivery with COURTS enables you to shop online and deliver your order to your stipulated destination

  • Q. How do I change my delivery appointment?

    If you would like to change your delivery appointment with a minimum of 3 working days’ notice, you could do so by logging in HERE. If it is less than 3 working days’ notice, please call our hotline 1800 222 6868 for support.

  • Q. How does it work?
    1. Available delivery hours are listed upon checkout.
    2. No delivery will be made to a P.O. Box address.
  • Q. How much do I have to pay for Click & Deliver?
    1. A delivery charge of S$9.90 applies for purchases below $200 (for HomeClub members) and for purchases below $100 (for HomeClub Elite members).
    2. The delivery charges apply to all items delivered to one address for orders in one cart.
    3. Delivery is free for HomeClub Elite members, with a minimum purchase of $100.
    4. Conditions of Use
  • Q. What other costs may I have to bear?

    There may be prevailing assembly charges for certain products that require the labour of our delivery crew for assembly.

In store and online

  • Q. How can I check my delivery status on the day of delivery?
    1. To check on your delivery status, please prepare your 12 digit invoice number and click here
    2. Please note that only today's delivery information will be available from 9am to 9pm. This refers to deliveries made by our COURTS team.
    3. For delivery performed by our suppliers, you will only be able to view the delivery timing period but not able to view the exact vehicle location.
  • Q. What happens if I’m not at home to receive my order?

    The timing of the delivery will be pre-arranged with you.

    Our friendly delivery team will call you for a gentle reminder before delivering the items. Should you not able to answer their call, they will still proceed to deliver your item.

    In the event that there is no one is at home to receive the delivery, our team will leave a “not in” card stating that they attempted to deliver the item. You may call 1800 222 6868 or the mobile number stated on the “not in” card to arrange for another delivery schedule.

  • Q. The scheduled time slot has passed but my order has yet to be delivered. What should I do?

    You can track you delivery via COURTS website. To check on your delivery status, please prepare your 12 digit invoice number and click here.

    Please note that only today's delivery information will be available from 9am to 9pm. This refers to deliveries made by our COURTS team.

    For delivery performed by our suppliers, you will only be able to view delivery timing period but not able to view the exact vehicle location.

    In the event that the delivery information is not available, you may call 1800 222 6868.

  • Q. Do you ship internationally?

    Currently, we only deliver within Singapore addresses.

Installation

  • Q. What are the installation charges?

    Please refer to the installation charges chart below:

        STANDARD COMPREHENSIVE DELUXE EXPRESS
      (as quick as 3 hours)
      ONLINE
       

      Purchase below $200


      Purchase above $200
      HomeClub Elite
        Normal HomeClub Elite
      (w/purchases over $100)
      Normal HomeClub Elite
      (w/purchases over $100)
      Normal HomeClub Elite
      (w/purchases over $100)

      Purchase below $100

      Purchase above $100
      Service on Electrical Products
      (excl. Air-Conditioners, Built-in home appliance products)
      ✓ Delivery
      ✓ Unpack
      ✓ Packaging Disposal

      Standard Delivery +
      ✓ Old Product Disposal
      (Like-for-like product)


      N/A
      ✓ Delivery
      ✓ Unpack
      ✓ Packaging Disposal
      ✓ Delivery
      ✓ Unpack
      ✓ Packaging Disposal
      ✓ Delivery
      ✓ Unpack
      ✓ Packaging Disposal
      Service on Furniture Products
      ✓ Delivery
      ✓ Unpack
      ✓ Packaging Disposal
      Standard Delivery +
      ✓ Assembly of Occasional
      Storage, Bed Frames &
      Dining Sets
      ✓ Old Product Disposal
      (Like-for-like product)

      Comprehensive Delivery +
      ✓ Assembly of Wardrobes &
      Full Bedroom Suites &
      ✓ Delivery
      ✓ Unpack
      ✓ Packaging Disposal
      ✓ Delivery
      ✓ Unpack
      ✓ Packaging Disposal
      ✓ Delivery
      ✓ Unpack
      ✓ Packaging Disposal
      Fee
      $29.90 $0 $59.90 $29.95 $79.90 $39.95 $50 $9.90 $0* $9.90 $0
      Weekend Fee
      (excl. Air-Conditioners)
      $39.90 $0 $69.90 $39.95 $89.90 $49.95 $50 $9.90 $0* $9.90 $0

       

      AIR-CONDITIONERS
      BASIC INSTALLATION
      Fully refundable deposit of $150 is required. Minimum 3 working days of advanced notice is required for any postponement/cancellation of air-conditioner installation.
      Failing which, an administrative fee of $150 will be imposed.
      ✓ Free piping (up to 45 feet) will be provided per fan coil. ✓ 15AMP powerpoint to be provided by owner.
      ✓ Stainless steel bracked (if required), chargeable at $130. ✓ 3-year installation warranty for piping work.
      Terms and conditions apply.

      Same Day Delivery
      If you buy an available stock item before 1pm, we will deliver between 2 to 4pm. Or if you buy before 4pm, you will get the item between 5 to 7pm; correspondingly, if you buy before 7pm, the item will reach you between 8 to 11pm.

      Charges for same day delivery is $50 (including GST)

      Exclusion items for Same Day delivery:

      1. Direct delivery from our suppliers/partners.
      2. COURTS Flexi Plans purchase.
      3. Installation services and air-conditioning requiring installation.
      4. Made-to-order products.
      5. Online purchase is not eligible for same day delivery.
  • Q. Wall-mounting for TVs is handled by specialist installers.

    Wall-mounting for TVs is handled by specialist installers. Please Click here for more information.

  • Q. Health & Fitness equipment are handled by our specialist installers.

    Health & Fitness products are handled by specialist installers. Please click here for more information.

  • Q. Installation for ceiling fan and portable aircon.

    For KDK ceiling fans:

    Free Basic standard installation for HDB Apartment/Condo with low ceiling (2.6m to 3m).

     

    Exclusions:

    Running of electric line

    Power point

    False ceiling re-enforcement

    Landed properties subject to site quotation charge of $30

    KDK will arrange for the appointment with their recommended contractor

    *Actual quotation will be advised on-site and installation charges will be paid directly to installer.

     

    Portable Aircon:

     

    Standard Installation provided

    Sliding window(Standard HDB window type) is Free of Charge

    Push type window will be SGD $100 charge.

    Our installation team will contact you for the available installation dates and advice on additional charges if any

  • Q. How do I pay for the installation charges?

    The installation charge will be pay directly to the direct vendor.

Exchanges & Returns

  • Q. What if I am unsatisfied with the products purchased?

    If you’re not totally happy with the product you purchased, you can bring it back to the store where it was originally purchased from within 30 days (from date of purchase/delivery, whichever is later). Kindly click here for more information.

  • Q. What do I have to take note of for the COURTS 30-Days Hassle Free Exchange Policy?

    Please bring along the sales confirmation email at time of return/exchange.

    1. Bring the full product (excludes display set items) back in its original condition, including the box, with the guarantee card and your valid purchase receipt from COURTS.
    2. On returning the goods, please note that free gifts, vouchers, accessories associated with the purchase must also be returned at the same time.
    3. If returning software and ink cartridges, it must be unopened.
    4. In the event of a cancellation with no exchange in product, a refund will be given in the same mode of payment that was used in the original purchase.
    5. Certain categories of products cannot be exchanged. These include Apple Products, Personal Digital Assistant (PDA), Mobile Phone, Game Console, Made-to-order/ Custom-Made, Air-Conditioner (once installed), Home Appliances (once used), Mattresses and Assembled Furniture, Personal Care Products, Headsets and Earphones, Health and Fitness and displayed set products are not allowed for exchange due to hygiene reasons.
    6. If a higher-value exchange is required under a Flexi plan purchase, then a new instalment plan agreement must be sanctioned.
    7. If delivery has taken place, then the refund will exclude delivery charges paid.
  • Q. What if the item is incorrect, defective or damaged upon delivery?
    1. You may choose to refuse such items upon delivery.
    2. To facilitate handling of such incidents, please help us to indicate the reason for the refusal of delivery on the Delivery Note.
    3. A COURTS representative will contact you within 24 business hours for further action.
  • Q. Can I return bundle/promotional items?
    1. Yes, you may.
    2. Do note that the refund value for each item returned will thus be reduced to reflect any free gifts or discounted value.
  • Q. Are all items exchangeable or refundable?

    In accordance with the Consumer Protection (Fair Trading) Act, COURTS reserves the right to prove (or, if the breach appears more than 6 months after delivery, require you to disprove) that the product was of satisfactory quality and otherwise complied with the terms of purchase at the time of delivery.

    If the repair or replacement is not reasonably possible or cannot be done within a reasonable period of time and without significant inconvenience to you, you may keep the defective Goods and ask for a partial refund, or return the defective Goods and ask for a full refund. Please note that the amount of the full refund will take into account the Goods’ current state resulting from your use. If a higher value exchange is required under COURTS Flexi Plans purchase, then a new instalment plan agreement must be sanctioned.

    1. Bring the product back, with the guarantee card and your valid purchase receipt from COURTS.
    2. On returning the Goods, please note that free gifts, vouchers, accessories associated with the purchase must also be returned at the same time.
    3. If the repair or replacement is not reasonably possible or cannot be done within a reasonable period of time and without significant inconvenience to you, you may keep the defective Good and ask for a partial refund, or return the defective Good and ask for a full refund. Please note that the amount of the full refund will take into account the Good's current state resulting from your use.
    4. For Headsets and Earphones, you will need to send the products back to the manufacturer's authorised office.
    5. If delivery has taken place, then the refund will exclude delivery charges paid.
    6. Beauty & Body Products, Apparel and Accessories, Health & Fitness products and Earrings are not subject to the Exchange / Return policy due to hygiene reasons. You may contact us for additional information.

    In the event of a refund, the Price paid with respect to the relevant Goods shall automatically be refunded to the credit card with which the purchase was made. If delivery has taken place, refunds will exclude the delivery charges paid.

    Please note that the normal processing time for refund requests is 10 working days from date of request.IPP payment refund may take up to 2 to 3 weeks.

  • Product Announcements

Privacy Issues Contact Information

Please contact our Privacy Manager to report any known or suspected privacy or security breaches or to submit privacy-related questions or complaints. After receiving your inquiry, we will respond within 3 working days. You may contact us online. Please refer to our detailed Privacy Policy here.

Q. How to deactivate or close your online account?

You may contact us online.

User Responsibilities on COURTS Webstore

COURTS Singapore Private Limited maintains this site for your personal entertainment, information, education and shopping convenience. Your use of and purchase from COURTS Webstore constitutes your agreement to follow COURTS Webstore CONDITIONS OF USE