Please complete the following form to request for refund/exchange for your online purchases. For store purchases, please direct your refund/exchange enquiries here.
Please note that all original packing materials, manuals and accessories with the returned Goods and gifts that come with the purchased Goods have to be returned together with the defective Goods. Otherwise, the refunded value for each item returned will be reduced to reflect the value of any free gifts or discount. The normal processing time for refund requests is 4 - 6 weeks from date of request.