COURTS PROMISE

It's perfectly ok if you change your mind with our 30-Day Hassle Free Exchange & Refund.

  • If you're not happy with the product you purchase, regardless whether you bought it online or at our physical stores, just bring it back to any of our store within 30 days for an exchange or refund. Do kindly bring back the sealed item along with the original receipt, warranty card, free gifts, vouchers, accessories associated with the purchase in its original condition (sealed box).

  • We will still exchange or make a full refund within 14 days of the purchase with the original receipt, warranty card, free gifts, vouchers, accessories associated with the purchase in its good condition.

    When returning software, ink cartridges, batteries, mobile phones, game consoles must be in sealed and original condition to be eligible for a refund or exchange.

  • The refund will be given in the same mode of payment that was used in the original purchase. If delivery has taken place, then the refund will exclude delivery charges paid. For payment made with credit card, bank may take 4 to 6 weeks to process the refund.

  • We will replace the product for you if we find such cases we define as "Dead on Arrival or in short DOA" within 14 days of the purchase date. After 14 days, we will repair the item for you.

    • Display set items sold as seen.
    • Apple branded products like ipad/iphone. (Apple computer is eligible for refund/exchange)
    • Made-to order and personalized orders made especially for you are not exchangeable / refundable. (items where a customer has requested specific attributes (e.g. finish, color, size) or where we build upon your order)
    • Assembled bedroom furniture and air-conditioners. (once installed)
    • Home appliances (once used), mattresses, personal care products, beauty & body products, apparels & accessories, earrings, health & fitness products, headsets and earphones due to hygiene reasons.
    • For headsets and earphones, you will need to send the product back to the manufacturer authorized office for exchanged.
    • For items bought under our Courts Flexi Plans, kindly refer to Courts Flexi Plans policy for details.
    • In accordance with the Consumer Protection (Fair Trading) Act, Courts reserves the right to prove (or, if the breach appears more than 6 months after delivery, require you to disprove) that the product was of satisfactory quality and otherwise complied with the terms of purchase at the time of delivery.
    • If the repair or replacement is not reasonably possible or cannot be done within a reasonable period of time and without significant inconvenience to you, you may keep the defective Good and ask for a partial refund, or return the defective Good and ask for a full refund. Please note that the amount of the full refund will take into account the Good’s current state resulting from your use.
    • If a higher value exchange is required under Courts Flexi Plans purchase, then a new instalment plan agreement must be sanctioned.

Products Reservation for 14-Day

If you found something that you like to buy but can’t make up your mind yet. Fret not as you can now reserve it for 14-day.

  • If the stocks are available in the store, simply place a 5% fully refundable deposit (on the current selling price) to reserve the products and we will put it aside for you for 14 days. This deposit is fully refundable. In the event, you decided that you do not want to buy the item, you will just need to go back to the same store you placed the deposit to get a full refund. Refund mode will be the same as your mode of payment.

    For purchase of split air-conditioner unit:

    • A $150 fully refundable deposit is required.
    • Minimum 3 working days of advance notice is required for any postponement or cancellation of air-con installation. Otherwise, an administrative fee of $150 will be chargeable.
    • For made-to-order items, a 50% non-refundable deposit is required and items are also not exchangeable. We will repair and replaced if the made-to-order items is damaged upon our verification.
    • Newly launch products within 90 days of first launch date in Singapore.
    • Advertised limited set items or hourly special deals.
    • Reservation of product is not possible online currently.

    (excluding online store)

Same Day Delivery as quick as 3-Hour

We understand that at times, you will need a bulky item delivered to you quickly. Now you can enjoy your purchase item within the same day when you need it on the same day.

  • If you buy an available stock item before 1pm, we will deliver between 2 to 4pm. Or if you buy before 4pm, you will get the item between 5 to 7pm; correspondingly, if you buy before 7pm, the item will reach you between 8 to 11pm.

  • 7pm is the latest cut off time, any time after that, we will try our best to send at the earliest available time the next day.

  • $50 (including GST)

  • In order to get your order to you speedily, it will be hard to cancel this after we send our truck out. Hence we are not able to call back the truck. If you really need to change or cancel the truck, another delivery arrangement with another delivery fee will have to be chargeable.

    • Items not stocked in our warehouse.
    • Direct delivery from our suppliers/partners.
    • Courts Flexi Plans purchase.
    • Installation services and air-conditioning requiring installation.
    • Made-to-order products.
    • Online purchase is not available for same day delivery currently, please approach our physical stores for this service.

    (excluding online store)

Click on any of the above pointers for more information.

Upsized Courts Price Promise with effect from 18 October 2014

Courts reserves the right to amend any terms and conditions without prior notice.

Get complete peace of mind by extending the product warranty up to 10-year Upsized Courts Extended Warranty.

The most comprehensive warranty coverage in Singapore where your products get covered for double the usual duration found in the market. Check in-store for more details.

(excluding online store)

One of only 5 retailers to be
awarded the CaseTrust Gold
for business excellence.

We continue to strive for excellence in all aspects of
business, but our biggest award is your satisfaction.

  • Courts is the first and only electrical, IT and furniture retailer to be awarded CaseTrust Gold, the premier tier of the CaseTrust Accreditation Scheme.

    What the CaseTrust Gold accreditation means
    This accreditation recognises our achievements in making the best home products easily affordable for all. It also acknowledges our efforts to consistently set the standard for innovation by bringing the latest technologies to customers.

    For Courts, these achievements are an affirmation of the values that have helped keep up with consumer needs and market trends in a highly competitive retail industry.

    For our customers, the promise of the highest possible standards in service quality mean that they can continue to shop in our stores with greater assurance.


Click on any of the above pointers for more information.

Supports over 15 social service organisations, especially focusing on children's charities.

We have a special place in our hearts not just for our
customers, but also the community we live in and
contribute to:

It's simple. We won't be beaten on price.

Lowest Prices Guaranteed in-store and online or else 30-Day Triple the Price Difference if you find a lower price at our competitors

Courts will ensure that our prices are the lowest or at least the same as competitors.

  • We do that by sending independent auditors to price check our prices against competitors on a daily basis including online prices.

  • So that all our customers can buy from us knowing that the price they bought at Courts will always be the lowest they can find in the market for the next 30 days.

  • In some rare instances where you find a lower price at our competitors after you have purchase the item from Courts, you will be compensated up to triple the price difference. Click here to see how the compensation works.

    Type of Products No. of days eligible for Refund The Price Difference Refundable Examples
    Courts' Price Retailer A with Lower Price Refund Amount
    TV, Home Theatre System, Computer, Tablet, Camera, IT Gadgets, Activity Trackers, Wearable technology 10 Days 150% the price difference $499 $469 $45
    (1.5 x $30)
    Home Appliance, Air-Conditioners, Hood & Hob, kitchen appliance, personal care 20 Days 200% or Double The Price Difference $999 $949 $100
    (2x $50)
    Furniture, Bedding, Mattress, Bicycle, Scooter, Apple Brand Products 30 Days 300% or Triple The Price Difference $1699 $1549 $450
    (3x $150)
  • Yes, we will price match or refund the price differences on a "Like-for-Like" basis on the same product brand & model including prevailing tax (GST), manufacturer's warranty and same payment method as well as mode of delivery. Do note that some of our competitors will sell "export set" which do not come with local warranty or charge you extra for using your credit card.

  • All local retail competitors who are authorised by the vendor to sell a new, factory-sealed product with a local warranty including their online prices. We will also price match products sold by major online retailers.

    Click here for full list of retailers

  • Customers can go to any stores or call our Customer Service Hotline at 1800 222 6868 or email to ecourts@courts.com.sg within 10-30 days (depending on the type of products) from date of purchase. Please show us the lower price that is still in effect that you want Courts to price match.

  • The best way to show proof of price is to bring in a picture of competitor's price tag, competitor's advertisement, catalogue etc. to facilitate the price match. Courts will then review and verify the price match request, in some situation; we will call up the competitors to confirm the price.

  • If you visit any of our physical stores, we will process the claim and give you the refund during the same visit (with the necessary "proof" as above). If you email us or call our hotline, we may need more time to verify the claim before we get back to you, typically around 3 working days.

  • Sometimes a listed competitor will advertise a product with very limited quantities for a special price or the item may even be out of stock, in these scenarios, the item will not be eligible for price matching or refund the price difference.

  • No. Courts does not price match "free gift with purchase" offers as they are not exactly "like for like".

  • No. Courts also does not price match to a competitors' price that can only be received when using the competitor's credit card or any other financing offers.

  • No. Courts does not match our competitors' trade-in value and offers on trade-in products.

  • The difference will be paid in the form of Courts Gift Card which can be used on every item sold in Courts without any restriction. Do note that the Gift Card normally comes with one year validity.

    • The online or in-store prices of retailers not listed above.
    • Mobile phones with contract.
    • Products sold by marketplace sellers.
    • Any financing offers, bundle offers, free gifts, pricing errors, coupon offers, items that are advertised as limited quantity, trade-in offers, out of stock items, refurbished / used items, special hour sale event items, credit card offers and rent / lease programs.
    • Each item is only entitled to price match or refund the price difference once.
    • Refund the price difference is for items that have been fully paid, for item that has not been fully paid; we will do at least a price match.

100% Approval to spend $500 on Courts Flexi Plans

  • Any customers who walk into the store with their NRIC presented will be given 100% Approval to spend $500 on any products on Courts Flexi Plans in 15 minutes. No supporting documents needed. Payment term can range from 6 month to 36 months.

  • No other supporting documents needed.

  • Payment term can range from 6 month to 36 months.

  • You must be above 21 years old & not older than 64 years old to be eligible. Also, you must be a Singaporean or a PR and not be a bankrupt or has pending lawsuits.You must also not be in arrears on existing Courts’ accounts (on-going Collection Agency actions / legal actions by Courts / have written off accounts) and must not have any rejected Courts Flexi Plans application in the last 3 months.

    Courts reserves the right to amend any terms and conditions without prior notice.

    (excluding online store)

Click on any of the above pointers for more information.

Upsized Courts Price Promise with effect from 18 October 2014

Courts reserves the right to amend any terms and conditions without prior notice.

Pack bigger savings with our Lowest Prices Guaranteed, free delivery and more.

  • At the cashier's point, you will need to complete and sign a paper refund form at the point of issue. Please collect your original receipt/invoice before leaving the store.

    Please refer to http://www.iras.gov.sg/irasHome/page04_ektid10834.aspx for more details.

  • In accordance with the Consumer Protection (Fair Trading) Act, Courts reserves the right to prove (or, if the breach appears more than 6 months after delivery, require you to disprove) that the product was of satisfactory quality and otherwise complied with the terms of purchase at the time of delivery.

    • Bring the product back, with the guarantee card and your valid purchase receipt from Courts.
    • On returning the Goods, please note that free gifts, vouchers, accessories associated with the purchase must also be returned at the same time.
    • If the repair or replacement is not reasonably possible or cannot be done within a reasonable period of time and without significant inconvenience to you, you may keep the defective Good and ask for a partial refund, or return the defective Good and ask for a full refund. Please note that the amount of the full refund will take into account the Good's current state resulting from your use.
    • For Headsets and Earphones, you will need to send the products back to the manufacturer authorised office.
    • If delivery has taken place, then the refund will exclude delivery charges paid.

    In the event of a refund, the Price paid with respect to the relevant Goods shall automatically be refunded to the credit card with which the purchase was made. If delivery has taken place, refunds will exclude the delivery charges paid.

    Please note the normal processing time for refund requests is 4 - 6 weeks from date of request.

  • Click here to find out more.

Click on any of the above pointers for more information.

Upsized Courts Price Promise with effect from 18 October 2014

Courts reserves the right to amend any terms and conditions without prior notice.