Frequently Asked Questions about Courts

Get your answers here to common questions about Courts, including how to search about products, promotions, payment, delivery, etc. If your question is not being answered here, please contact us.
Shopping on www.courts.com.sg
  • Q. How do I search for an item and shop online at www.courts.com.sg

    Search through Categories

    Example: Find a Camera

    1. Hold your cursor over the “Camera” tab and wait for a drop down menu to appear OR click on “Camera” and a list of categories will appear on the left hand side menu bar.
    2. To shop through a different range of products, repeat the same process.

    Search through “Search” tab

    1. If you are looking for a brand (E.g.: Samsung), type “Samsung” in the “Search” tab; OR , if you are looking for a specific category (E.g.: Camera ), type “Camera” in the “Search” tab.
    2. Click on the magnifier tab.
    3. Start shopping products with the information that you keyed in earlier.
  • Q. If I am interested in a product, how do I select, check out and pay for my purchase online?
    1. On the page where your product is displayed, click on “Add To Cart”
    2. Once you have chosen all the products, click on “CART” Icon at the top right hand corner.

    3. Upon selection of your item, if you are an:

      Existing HomeClubber

      1. Mouse over the “Log in/Register” dropdown on the top of the page.
      2. Log in with your NRIC and password.
      3. Check your shopping cart summary.
      4. Choose between self-collection/delivery.
      5. If you wish to purchase Extended Warranty, select a suitable plan.
      6. If you wish to purchase Dr Digital, select a suitable plan.

      Existing HomeClubber but have forgotten your password

      1. Mouse over the “Log in/Register” dropdown on the top of the page.
      2. Click on the “Forgot Password?” option next to the “Log In” button.
      3. Enter your NRIC number in the field provided, then click “Next”.
      4. Enter your verification details of Postal Code, Mobile Number and your email address where you’d like the password to be sent to. Then click “Next”.
      5. Log in to your email account and your email inbox/junk mailbox where the new password will be emailed to you.
      6. Once you have received your new password, sign-in with your new details at “Log in/Register”.
      7. Check your shopping cart summary.
      8. Choose between self-collection/delivery.
      9. If you wish to purchase extended warranty, select a suitable plan.
      10. If you wish to purchase Dr Digital, select a suitable plan.

      Non-Existing HomeClubber

      1. Mouse over the “Log in/Register” dropdown on the top of the page.
      2. Click on “Register”.
      3. Key in your NRIC Number.
      4. Fill in your profile page. Mandatory fields are marked with an *.
      5. Tick “I have agreed to the Conditions of Use” and “Submit”.
      6. Click “Continue”.
      7. Upon successful application, you will be directed back to your shopping cart.
      8. Check your shopping cart summary.
      9. Choose between Self-Collection/Delivery.
      10. If you wish to purchase Extended Warranty, select a suitable plan.
      11. If you wish to purchase Dr Digital, select a suitable plan.
    4. Once completed, click on “Checkout”.

    5. If you have chosen the “Delivery” option, check your delivery address and click “Next”.

      1. If your delivery address is different from your billing address, fill in the relevant fields, then click “Next”
      2. Choose your delivery date. If you prefer to have our Customer Care representative contact you, tick the box that reads “I prefer to have a Customer Care representative call me to arrange for an alternative delivery”.
      3. If you have chosen the “Self-Collection” option, click “Next”.
    6. Tick a payment option, then click “Make Payment”.
  • Q. How do I check my order/purchase history?
    1. Mouse over the “Log in/Register” dropdown on the top of the page.
    2. Log in with your NRIC and password.
    3. Mouse over the same dropdown that is now replaced with your name.
    4. Click on “My HomeClub Account”.
    5. On the left hand side menu bar of the subsequent page, click on “Order History”.
    6. To view details of your individual transactions, click on “View Statement”.
Online Availability
  • Q. How do I know if the product I’m looking for is available online?
    1. If a product is available online, a yellow “Add To Cart” button will appear directly below the price on the product’s listing and detail pages.
    2. If a product is out of stock, the Earliest Available Date will be displayed. You can still purchase the product and collect/receive delivery on, or after, the specified date.
  • Q. Are all products available in stores available online?
    1. Our online product range will, from time to time, differ from the range you see in our stores.
    2. This may be due to limited product quantities or special online promotions.
  • Q. How many products can I order at one time?
    1. Especially for products on offer, we may, at our discretion, limit or cancel quantities purchased per person, per household or per order.
    2. These restrictions may be enforced on orders placed from the same Courts Webstore account or credit card, and sometimes even orders that use the same billing and/or delivery address.
    3. Should a restriction apply, a notification will be sent to the e-mail you provided within the next business day.
  • Q. What if the product runs out of stock after I have ordered or made payment?
    1. We will send an email or call you to keep you posted on availability within the next business day.
    2. This practice will vary by product and situation, and limited quantities or other circumstances may result in this check.
    3. If the product is no longer available, we reserve the right to cancel the order and refund any payment made.
Promotions & Discounts
  • Q. How do I make use of a promotional code?
    1. Enter the promotional code in the field provided during Checkout.
    2. After you have entered the code, be sure to click the "Apply" button.
    3. Once you see that the discount has been applied in the summary box, click the "Proceed to Payment" button to complete your purchase.
  • Q. What can the promotional code be used for?
    1. Promotional codes can be used for any online purchase of items from the Courts Webstore
    2. Promotional codes are not applicable to Extended Warranty, Dr. Digital, 1-for-1 Exchange and delivery charge, unless indicated otherwise.
    3. Please refer to the original promotional materials for specific terms and conditions.
  • Q. How many promo codes can I use for one purchase?

    You can only enter one promotional code for each purchase.

  • Q. What if my un-used promotional code has expired?

    It will be rendered invalid and we are unable to issue you a new one.

Payment

In-Store Purchases

  • Q. What are the modes of payment if I purchase from Courts Stores?

    We accept the following modes of payment in all Courts Stores

    1. Cash or NETS,
    2. Courts Gift Cards,
    3. Credit Card (Visa / MasterCard / American Express) OR
    4. Flexible payment options through credit cards, China Union Pay, Courts Flexi Plans, Smart Rent

Online Purchase

  • Q. How can I pay for my items online?

    We accept the following modes of payment on the Courts Webstore:

    1. Credit Card (Visa / MasterCard / American Express) - If you choose this mode of payment, you will be asked to provide credit card details upon checking out.
    2. Cash on Delivery
  • Q. What happens if I experience difficulty at the payment page?

    Please contact us and we will get back to you within 3 working days.

HomeClub Membership
  • Q. What are the privileges of a HomeClubber?
    1. Free Lifetime Membership
    2. Easy Online Tracking of Purchase
    3. Exclusive Deals for Members
    4. Up to 10% off on Services
    5. Members-only Invitations

    Not a HomeClubber yet? Click here to register now or find out more details about HomeClub privileges.

  • Q. I have applied for the HomeClub online/ in-store. How do I identify myself at Courts stores to enjoy the HomeClub privileges?

    HomeClub is a cardless membership programme. Simply inform the cashier that you are a member and provide your NRIC/FIN number before making payment.

  • Q. Where can I view and update my contact information?
    1. Click here and log in with your NRIC/FIN and password.
    2. You may view/update information such as E-mail address, Contact numbers, Home addresses and Communication preferences.
  • Q. What promotions and updates can I receive from Courts?
    1. If you have agreed to receive mailings, you will occasionally receive emails, phone calls, SMSes and direct mails from Courts.
    2. You will be informed of all the great benefits and savings such as digital coupons, promotion information, exclusive online deals, invitations to our members’ preview sale, and much more.
    3. You can also sign-in to your account online and access the list of exclusive deals and events for members via “My Offers”.
  • Q. How can I receive mailings from Courts?
    1. Click here and log in with your NRIC/FIN and password.
    2. Scroll to the bottom of the subsequent page.
    3. Select your topics of interests under “Hobbies/Interests”.
    4. Check the box that says “I want to receive Courts‘ special offers and promotions”.
    5. Click on “Save Changes”.

    Note: It may take up to 30 working days to remove you from our e-mail marketing lists, up to 30 days for phone calls/SMS list, and up to six weeks for direct mail.

  • Q. How do I choose not to receive mailings from Courts?
    1. Click here and log in with your NRIC/FIN and password.
    2. Scroll to the bottom of the subsequent page.
    3. Uncheck the box that says “I want to receive Courts’ special offers and promotions”.
    4. Click on “Save Changes”.

    Note: It may take up to 30 working days to remove you from our e-mail marketing lists, up to 30 days for phone calls/SMS list, and up to six weeks for direct mail.

  • Q. What happens if I have forgotten my online login password for My HomeClub Account?
    1. Simply click on the “Forgot your Password?” option next to the “Log In” button and we will email you a new one.
    2. You will need to provide the Postal ID, Mobile No, and Email address that you used during registration for identity verification.
    3. We recommend that you periodically update your password for security purposes, and retain it for future reference.
  • Q. How do I change my online login password for My HomeClub Account?
    1. Click here and log in with your NRIC/FIN and password.
    2. Click on the option to “Change Password”.
    3. Enter your current password.
    4. Enter your new password twice.
    5. Click on “Save Changes”.

    You can begin using your new password immediately.

  • Q. What happens if I have difficulty logging in to My HomeClub Account?
    1. If you experience difficulty logging in, your account may have been locked for security purposes, making it temporarily inaccessible.
    2. For help with login, please contact us here.
  • Q. Where do I view my order history?
    1. Click here and log in with your NRIC/FIN and password.
    2. Select “Order History” on the left navigation menu to view your orders.
    3. For orders that have not been delivered or full payment have not been made, they will be reflected as “In Progress”. Orders that have been delivered with full payment received will be reflected as “Completed”.
    4. You can register previous store purchases that were not captured online. You just need to have the receipt/sales transaction number and the grand total on the receipt.
  • Q. How do I check the payment and details of specific orders?
    1. Click here and log in with your NRIC/FIN and password.
    2. Select “Order History” on the left navigation menu to view your orders.
    3. Click on any of the account number to view the order details.
    4. Click on “View Statement” to view the payment details and outstanding balance.
  • Q. How do I view or change my delivery appointment?
    1. Click here and log in with your NRIC/FIN and password.
    2. Select “Change of Delivery Date” on the left navigation menu.
  • Q. Is it possible for me to view the warranty expiry date of all my purchases?
    1. Click here and log in with your NRIC/FIN and password.
    2. Select “Warranty” on the left navigation menu.
FlexiPlans
  • Q. I would like to find out more about FlexiPlans. Where can I get more information?

    For more information on FlexiPlans, you can visit http://www.courts.com.sg/FlexiPlans/Default.aspx or approach any of our friendly staff at all Courts stores.

SmartRent
  • Q. I would like to find out more about SmartRent. Where can I get more information?

    For more information on SmartRent, you can visit http://www.courts.com.sg/SmartRent/FAQ.aspx or approach any of our friendly staff at all Courts stores.

SmartRent

In-Store Purchases

  • Q. What are the charges if I would like to arrange for delivery for my in-store purchase?

    Charges for delivery are as follows:

      Mon - Fri Sat (Sun/PH subject to availability) Disposal (Like-to-like item)
    Furniture $29.90 $39.90 FOC
    Electrical $29.90 $39.90 FOC
    IT $29.90 $39.90 FOC
  • Q. What if I decide to change my delivery date from a weekday to a weekend?

    In the event of a request for change in delivery date from a weekday to a weekend, there will be an additional $10/- to be paid.

  • Q. What are the delivery timings available?

    Delivery timings are: 11am - 3pm, 3pm - 7pm or 7pm - 9pm (for all items excluding air conditioning items) 12pm - 5pm, 5pm - 9pm (for sofa delivery only)


Online Purchases

  • Q. How do I get my products after purchasing them online?

    1. We offer 2 types of delivery/collection methods for orders from the Courts Webstore:

      1. Click & Collect; and
      2. Click & Deliver.
    2. If you order two or more items, you can choose different delivery methods during the check-out process.
    3. When you review the order total, you will see the changes to the delivery rates.
  • Q. What Is Click & Collect?

    Click & Collect is when you purchase and make payment for items online and choose the pick up the items purchases from the store on your own.

  • Q. How does it work?
    1. If you order on any day from Monday to Thursday and Sunday, you can collect your purchases from your chosen store either in 3 calendar days after the confirmation of the relevant Sales Order or the stipulated date in your purchase confirmation email during opening hours.
    2. If you order on a Friday or a Saturday, you can collect your purchases from your chosen store either in 4 calendar days after the confirmation of the relevant Sales Order or the stipulated date in your purchase confirmation email during the opening hours.
  • Q. How much do I have to pay for Click & Collect?

    This is absolutely free of charge.

  • Q. What happens if I forget about my order?

    Goods must be collected within 14 days from the date on which the Goods are ready for collection.

    1. For Sales Orders where no payment has been received, the order will be cancelled if you do not collect your purchases within 14 days of the stated date.
    2. For Sales Orders where full or partial payment has been received, Courts reserves the rights not to fulfil the Sales Order should the Goods remain uncollected 14 days after the stated date, and the order may be cancelled. In the event of cancellation, any payment received will be refunded.
  • Q. What is Click & Deliver?

    Click & Deliver is when you purchase and make payment for items online and require the items to be delivered to your stipulated destination

  • Q. How does it work?
    1. Available delivery hours are listed upon checkout.
    2. No delivery will be made to a P.O. Box address.
  • Q. How much do I have to pay for Click & Deliver?
    1. A delivery charge of S$39.90 applies, irrespective of the size or value of the shopping cart.
    2. The delivery charges apply to all items delivered to one address for orders in one cart.
  • Q. What other costs may I have to bear?

    There may be prevailing assembly charges for certain products that require the labour of our delivery crew for assembly.

Installation
  • Q. Installation is handled by our trained professionals where required.

    Installation is handled by our trained professionals where required.

    1. All bedroom suites are charged at S$88.00 per set.
    2. All sizes of Bed Frames are charged at S$35.00 each.
    3. All sizes of Wardrobes are charged at S$55.00 each.
    4. Dining Sets are charged at $35.00 per set.
    5. Storage Units (Chest of Drawers/Dressing Table/Bedside Table/Bookcase/Shoe Cabinet, etc.) are charged at S$25.00 each.
    6. Occasional Pieces (Coffee Table, Side Table, Console Table) are charged at S$19.00 each.
    7. Free Air-con Installation is only available for standard HDB installation of split air-cons, excluding stainless steel brackets, additional optional services, site survey etc.
Exchanges & Returns
  • Q. What if I am unsatisfied with the products purchased?

    If you’re not totally happy with the product you purchased, you can bring it back to the store where it was where they were originally purchased from, within 10 days (from date of purchase/delivery, whichever is later).

  • Q. What do I have to take note of for the Courts 10-Day Hassle Free Exchange Policy?

    Please bring along the sales confirmation email at time of return/exchange.

    1. Bring the product (excludes display set items) back in its original condition, including the box, with the guarantee card and your valid purchase receipt from Courts.
    2. On returning the goods, please note that free gifts, vouchers, accessories associated with the purchase must also be returned at the same time.
    3. If returning software and ink cartridges, it must be unopened.
    4. In the event of a cancellation with no exchange in product, a refund will be given in the same mode of payment that was used in the original purchase.
    5. Certain categories of products cannot be exchanged. These include Apple Products, Personal Digital Assistant (PDA), Mobile Phone, Game Console, Made-to-order/ Custom-Made, Air-Conditioner (once installed), Home Appliances (once used), Mattresses and Assembled Furniture. Personal Care Products, Headsets and Earphones are not allowed for exchange due to hygiene reasons.
    6. If a higher-value exchange is required under an installment plan purchase, then a new installment plan agreement must be sanctioned.
    7. If delivery has taken place, then the refund will exclude delivery charges paid.
  • Q. What if the item is incorrect, defective or damaged upon delivery?
    1. You may choose to refuse such items upon delivery.
    2. To facilitate handling of such incidents, please help us to indicate the reason for the refusal of delivery on the Delivery Note.
    3. A Courts representative will contact you within 24 business hours for further action.
  • Q. Can I return bundle/promotional items?
    1. Yes, you may.
    2. Do note that the refund value for each item returned will thus be reduced to reflect any free gifts or discounted value.
  • Q. Are all items exchangeable or refundable?

    In accordance with the Consumer Protection (Fair Trading) Act, Courts reserves the right to prove (or, if the breach appears more than 6 months after delivery, require you to disprove) that the product was of satisfactory quality and otherwise complied with the terms of purchase at the time of delivery.

    1. Bring the product back, with the guarantee card and your valid purchase receipt from Courts.
    2. On returning the Goods, please note that free gifts, vouchers, accessories associated with the purchase must also be returned at the same time.
    3. If the repair or replacement is not reasonably possible or cannot be done within a reasonable period of time and without significant inconvenience to you, you may keep the defective Good and ask for a partial refund, or return the defective Good and ask for a full refund. Please note that the amount of the full refund will take into account the Good's current state resulting from your use.
    4. For Headsets and Earphones, you will need to send the products back to the manufacturer authorised office.
    5. If delivery has taken place, then the refund will exclude delivery charges paid.

    In the event of a refund, the Price paid with respect to the relevant Goods shall automatically be refunded to the credit card with which the purchase was made. If delivery has taken place, refunds will exclude the delivery charges paid.

    Please note the normal processing time for refund requests is 4 - 6 weeks from date of request.

Privacy Issues Contact Information

Please contact our Privacy Manager to report any known or suspected privacy or security breaches or to submit privacy-related questions or complaints. After receiving your inquiry, we will respond within 3 working days. You may contact us online. Please refer to our detailed Privacy Policy here.

User Responsibilities on Courts Webstore

Courts Singapore Private Limited maintains this site for your personal entertainment, information, education and shopping convenience. Your use of and purchase from Courts Webstore constitutes your agreement to follow Courts Webstore CONDITIONS OF USE